Contact Center Innovation

The modern AI Contact Center is not just one software; it’s a synchronized Ecosystem. This comprehensive approach is vital for

AI Voicebot: A Powerful Partner, Not a Complete Replacement In recent years, Artificial Intelligence (AI) has revolutionized many fields. Customer

We’re still buzzing from the energy and insightful conversations at last month’s Contact Center Association of the Philippines (CCAP) event,

This is a major milestone for the Primas team! For 30 years, we’ve worked to solve tough enterprise communication challenges.

  Struggling with outdated call center systems? Transitioning to an omnichannel contact center can improve customer satisfaction, reduce costs, and

Why AI Matters: AI tools like chatbots and IVR systems can handle up to 80% of inquiries, reduce call misrouting