Case study · Government & public sector

Compliant from day one.
Live in two months.

A US state law-enforcement agency needed its firearm background-check line automated — StateRAMP/FedRAMP-grade, inside Azure Government, on a deadline every vendor called impossible.

2 mo
from start to live
2×
faster time-to-value
1,000s
of orders automated monthly

The constraint

The kind of project everyone assumes AI can't do.

Non-negotiable compliance

StateRAMP/FedRAMP, inside Azure Government.

The system had to run entirely within the government cloud, to government security standards. A SaaS voicebot can't even enter this environment.

Words with legal weight

Every prompt is regulatory language.

The line serves licensed firearms dealers submitting and tracking background-check applications. A status message here isn't UX copy — "denied" has statutory wording.

A fixed deadline

Two months. No extensions.

The agency needed the line live on a hard date — the timeline every vendor said was impossible for a compliance project.

What Primas built

One accountable system, engineered as the central integrator.

The Primas voicebot platform on Azure Government, partner technologies around it — one team answering for the whole system, including every word it says.

A call, end to end

A licensed dealer calls in and authenticates with a license number and PIN. The system validates the dealership against state systems in real time, then takes a new application or returns the status of a submitted one — in legally exact language, line by line.

THE AUTOMATED BACKGROUND-CHECK LINE — SIMPLIFIED Dealer calls in 24/7 automated line Authenticates License number + PIN Dealership validated against state systems — live New application submitted on the call Status check of a submitted application Exact status, exact wording PROCEED DELAYED DENIED PENDING Four outcomes — each answered in the statutory language the agency approved, line by line.

How it shipped in two months

No magic — just one team owning the whole problem.

Phase 1

Design with the agency

Requirements, security protocols, and every prompt reviewed line by line — because in this domain, the wording is the compliance.

Phase 2

Build & security verification

The voicebot platform integrated with state systems, hardened and verified against the government's security standards.

Phase 3

Live on Azure Government

Deployed inside the government cloud with high availability — on the deadline, with the agency's team trained to run it.

The outcome

The kind of project everyone assumes AI can't do — has been running every day since.

Is this your situation?

Built for the buyers everyone else turns away.

This story is for you if…

  • You're in a regulated space where the compliance regime is non-negotiable
  • Your data and deployment constraints rule out plug-in SaaS bots
  • You have a real deadline — and vendors keep telling you it's impossible

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See what compliant AI looks like on your stack.

A 30-minute strategy session, no obligation. We'll look at your compliance constraints and map what two months could deliver.

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