US Government Department Utilizing Primas for Gun Purchasing

We developed a secure IVR system compliant with security-stringent standards and policies to streamline the complex gun purchase process for a US Government Department.

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About Our Customer

Primas’ customer requires compliance with US data security standards and privacy regulations due to the confidential nature of law enforcement data.
  • Industry: Public Sector
  • Size: Over thousands of monthly orders
  • Country: The United States
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Challenges

An IVR serving the gun purchases posed 3 unique challenges:

  • Complicated Gun Ordering Process: The complexity of the gun purchasing process, amplified by the customer's initially unclear requirements during development, necessitated extensive communication efforts.
  • Regulatory Compliance: Ensuring adherence to stringent US government security and deployment standards.
  • Tight Timebound: The entire IVR/CAI system, including deployment on Azure Gov and an additional private cloud for High Availability (HA), must be delivered within a strict two-month timeline.

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Success & Results

  • Developed and implemented an IVR compliant with strict government policies within 2 months
  • Achieved 2x faster time-to-value compared to other solutions
  • Automated the processing of thousands of orders monthly
  • The client’s team is well-trained in designing and operating the IVR system
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Our Solutions

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Our Company

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Contact

United States
6822 Bar Harbor Ln Huntington Beach CA, 92648-2602 United States
(+1) 888-477-4627
Viet Nam
148 Huy Can, Gia Hoa Residential Area Phuoc Long B ward, Thu Duc city
(+84) 28-7300-4979
Email: contact@primas.net
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