US Government Department Utilizing Primas for Gun Purchasing

We developed a secure IVR system compliant with security-stringent standards and policies to streamline the complex gun purchase process for a US Government Department.
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About Our Customer
Primas’ customer requires compliance with US data security standards and privacy regulations due to the confidential nature of law enforcement data.
  • Industry : Public Sector
  • Size : Over thousands of monthly orders
  • Country : The United States

Overly complex gun purchasing process stalls critical government operations.

The excessive requirements and unclear expectations are causing operational strain and delays.

Complicated Gun Ordering Process
The complex gun purchasing process and uncertain initial customer requirements required extensive communication.
Regulatory Compliance
Maintained strict compliance with US government security and deployment standards throughout development.
Tight Timeline
Met a tight two-month deadline for the IVR/CAI system, deploying on both Azure Gov and a private cloud for HA.
Primas CX Suite
Enhance Customer Engagement with AI and Omnichannel
Post Call Survey
Gather valuable feedback after
customer interactions
AI Agent Assistant
Real-time AI support for customer
service agents
AI IVR solution
Intelligent voice response system
by At
Primas Usable Soultion

A high-performance system built for government procurement challenges.

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Project Timeline

How we delivered this complex solution in just 2 months.

1-2
WEEK
01
Week 1-2
Requirement Gathering
Intensive sessions to define requirements and set security protocols.
Key Deliverables:
  • Stakeholder interviews
  • Requirement analysis
  • Technical architecture design
  • Development environment setup
Achievement:
100% requirement coverage
02
3-5
WEEK
Week 3-5
Development Phase
Agile development with daily standups and weekly stakeholder demos.
Key Deliverables:
  • MVP feature development
  • Automated testing pipeline
  • Daily standups & weekly demos
  • Code review & quality assurance
Achievement:
95% test coverage achieved
03
6
WEEK
Week 6
Security Testing
Conducted testing with full compliance verification and optimization.
Key Deliverables:
  • Penetration testing
  • Scalability analysis
  • Security compliance verification
  • Vulnerability assessment
Achievement:
Zero critical vulnerabilities
04
7-8
WEEK
Week 7-8
Deploy & Launch
Cloud deployment and comprehensive training for client team.
Key Deliverables:
  • Cloud deployment
  • Monitoring & alerting setup
  • Client team training sessions
  • Documentation & handover
Achievement:
99.9% uptime guarantee
Real Result

Secured perfect compliance and optimized workflows for a top government client.

2mos
Compliance Achieved
2x
Faster Time-to-Value
1000+
Orders Automated
100%
Team Training

30-Minute Free Consultation.
No obligations.

On your call, you’ll discover how you can use AI customer service to:

  • Increase efficiency with intelligent automation
  • Enhance your digital CX across channels
  • Empower your human agents with AI-powered assistance
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Schedule your free, personalised demo at a date and time that works for you

Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you