Holistic CX solutions for your legacy contact center

We bring up-to-date CX solutions and GenAI capabilities to your legacy Contact Center with a step-by-step approach. Choose from our standalone capabilities and integrate seamlessly with your current system – preparing you for the AI-driven future without complex changes.

Out of the box package: AI chatbot, AI IVR, Omnichannel - Install in 3 days.

Integrated with Avaya, Cisco, Genesys: Keep what's working.

Customization to fit your requirements: We adapt to your needs.

Our customers improve their CX within days

Challenges Faced by Legacy Contact Centers

Legacy System Limitations

Outdated contact centers lack flexibility and modern features, making it difficult to meet current customer expectations.

Siloed Communication Channels

Fragmented communication systems lead to inefficient customer service and inconsistent experiences.

Slow Adaptation to New Technologies

Integrating new technologies into legacy systems is often slow and costly, hindering business growth.

Limited Customer Insights

Legacy systems lack advanced analytics, making it difficult to personalize customer interactions or improve service.

Agent Productivity and Training

Outdated tools reduce agent efficiency and increase training time.

High Operational Costs

Maintaining legacy systems can be expensive, with high operational and infrastructure costs.

Our out of the box CX solutions

Primas CX is your ideal solution

Requires only minor modifications to your existing call center
No new hardware needed
Available on-premise or in the cloud
Capex and Opex pricing/packaging models are available
Easily customizable to meet your specific requirements
Works with any PBX with just a CTI connection and a SIP channel
Integrates with most CRM and call recording solutions
Allows you to implement apps individually as needed
Achieve measurable results in just days – not weeks or months

Request a free POC today.

Experience the power of Primas CX with our hassle-free POC implementation.

Success Case Studies

FAQs from our client

Primas CX integrates modern features like web callbacks, AI chatbots, and omnichannel communication to improve efficiency and customer experience.

Omnichannel communication ensures seamless interaction across phone calls, SMS, email, live chat, and more, providing a unified customer experience.

The AI chatbot facilitates seamless communication, allowing customers to chat with agents through a user-friendly chatbox interface.

With Social Listening, businesses can track comments on platforms like Facebook, address issues proactively, and prevent negative situations from escalating.

Yes, with features like real-time queue monitoring, sentiment detection, and agent assist, Primas CX offers tools to enhance live interactions and support.