Primas Experience+
Enable Voice, Email, Chat and Social media for your existing system and operation.
Enable Post-contact surveys to gather customer feedbacks for your existing contact center.
Reducing caller hold times and ensure timely follow-ups using AI.
Send out multilingual campaign via Voice, SMS Chat and Email.
Contact center solutions using DNA/Cisco technology.
Primas CX
Empower your legacy contact center with cutting-edge features like AI chatbots, video sharing, and real-time agent assist.
Healthcare Communication
Enhance patient experience by automating key communication tasks
Cloud Survey
Seamlessly integrated our Cloud Post Call Survey solution into legacy contact centers
SMS Center
A central SMS Center platform helps with clear communication inside and outside the organization
Primas Training+
Enable AI Agent Assist for your existing contact center.
Enable Agent performance monitoring for your existing contact center.
Managing Document, Articles, FAQs using AI.
Primas Quality+
Enable Call recoding (Audio, Video, Screen) for your existing contact center.
Professional Services
Developing computer telephony integration applications to enhance contact center operations.
Developing Smart IVR application using platforms like Avaya Experience Portal, Enghouse, Cisco, Asterisk and Genesys.
Developing SIP applications for seamless voice and video communication.
Product
A low-code platform to build CAI bot specialized for enterprise.
Professional Services
Conversational AI Bot Development
Implementing conversational AI and intelligent virtual assistants.
Implementing IVR voice virtual assistants.
Solutions
Backup your systems across the private, public and hybrid cloud.
Migrating File sharing, email system... across the private, public and hybrid cloud.
Disaster Recovery As A Service
Design, implement and manage a robust disaster recovery solution.
Managed Services
We design, implement, deploy and migrate AWS workload.
We design, implement, deploy and migrate Azure workload.
We design, implement, deploy and migrate GCP workload.
We design, implement, deploy and migrate OCI workload.
Migrating File sharing, email system... across the private, public and hybrid cloud.
Professional Services
Security Assessment And Consulting
Penetration Testing services, CVO Assessment, Security Hardening and More.
Protecting your critical data and workloads in the Public & Hybrid Cloud
Solution
Multi-Cloud and Hybrid Connectivity across global.
Managed Services
Leveraging SIP and SBC to enable BYOC solutions, Direct Routing in MS Teams...
Connect your system to the Cloud, CLEC or ILEC, PoP via WAN.
Connect On-prem systems to the Cloud with reliable performance and trusted security.
Network Monitoring and Management
24/7 monitoring. Unlimited MAC and more.
Managed Services
Migrating your existing unified communication system to Microsoft Teams.
Implementing virtual session border controllers with Intelligent Routing Engine.
Deployment and management of Oracle SBC.
Deployment and management of Oracle OCCAS.
Primas Experience+
Enable Voice, Email, Chat and Social media for your existing system and operation.
Enable Post-contact surveys to gather customer feedbacks for your existing contact center.
Reducing caller hold times and ensure timely follow-ups using AI.
Send out multilingual campaign via Voice, SMS Chat and Email.
Contact center solutions using DNA/Cisco technology.
Primas CX
Empower your legacy contact center with cutting-edge features like AI chatbots, video sharing, and real-time agent assist.
Healthcare Communication
Enhance patient experience by automating key communication tasks
Cloud Survey
Seamlessly integrated our Cloud Post Call Survey solution into legacy contact centers
SMS Center
A central SMS Center platform helps with clear communication inside and outside the organization
Primas Training+
Enable AI Agent Assist for your existing contact center.
Enable Agent performance monitoring for your existing contact center.
Managing Document, Articles, FAQs using AI.
Primas Quality+
Enable Call recoding (Audio, Video, Screen) for your existing contact center.
Professional Services
Developing computer telephony integration applications to enhance contact center operations.
Developing Smart IVR application using platforms like Avaya Experience Portal, Enghouse, Cisco, Asterisk and Genesys.
Developing SIP applications for seamless voice and video communication.
Product
A low-code platform to build CAI bot specialized for enterprise.
Professional Services
Conversational AI Bot Development
Implementing conversational AI and intelligent virtual assistants.
Implementing IVR voice virtual assistants.
Solutions
Backup your systems across the private, public and hybrid cloud.
Migrating File sharing, email system... across the private, public and hybrid cloud.
Disaster Recovery As A Service
Design, implement and manage a robust disaster recovery solution.
Managed Services
We design, implement, deploy and migrate AWS workload.
We design, implement, deploy and migrate Azure workload.
We design, implement, deploy and migrate GCP workload.
We design, implement, deploy and migrate OCI workload.
Migrating File sharing, email system... across the private, public and hybrid cloud.
Professional Services
Security Assessment And Consulting
Penetration Testing services, CVO Assessment, Security Hardening and More.
Protecting your critical data and workloads in the Public & Hybrid Cloud
Solution
Multi-Cloud and Hybrid Connectivity across global.
Managed Services
Leveraging SIP and SBC to enable BYOC solutions, Direct Routing in MS Teams...
Connect your system to the Cloud, CLEC or ILEC, PoP via WAN.
Connect On-prem systems to the Cloud with reliable performance and trusted security.
Network Monitoring and Management
24/7 monitoring. Unlimited MAC and more.
Managed Services
Migrating your existing unified communication system to Microsoft Teams.
Implementing virtual session border controllers with Intelligent Routing Engine.
Deployment and management of Oracle SBC.
Deployment and management of Oracle OCCAS.
Primas Experience+
Enable Voice, Email, Chat and Social media for your existing system and operation.
Enable Post-contact surveys to gather customer feedbacks for your existing contact center.
Reducing caller hold times and ensure timely follow-ups using AI.
Send out multilingual campaign via Voice, SMS Chat and Email.
Contact center solutions using DNA/Cisco technology.
Primas CX
Empower your legacy contact center with cutting-edge features like AI chatbots, video sharing, and real-time agent assist.
Healthcare Communication
Enhance patient experience by automating key communication tasks
Cloud Survey
Seamlessly integrated our Cloud Post Call Survey solution into legacy contact centers
SMS Center
A central SMS Center platform helps with clear communication inside and outside the organization
Primas Training+
Enable AI Agent Assist for your existing contact center.
Enable Agent performance monitoring for your existing contact center.
Managing Document, Articles, FAQs using AI.
Primas Quality+
Enable Call recoding (Audio, Video, Screen) for your existing contact center.
Professional Services
Developing computer telephony integration applications to enhance contact center operations.
Developing Smart IVR application using platforms like Avaya Experience Portal, Enghouse, Cisco, Asterisk and Genesys.
Developing SIP applications for seamless voice and video communication.
Product
A low-code platform to build CAI bot specialized for enterprise.
Professional Services
Conversational AI Bot Development
Implementing conversational AI and intelligent virtual assistants.
Implementing IVR voice virtual assistants.
Solutions
Backup your systems across the private, public and hybrid cloud.
Migrating File sharing, email system... across the private, public and hybrid cloud.
Disaster Recovery As A Service
Design, implement and manage a robust disaster recovery solution.
Managed Services
We design, implement, deploy and migrate AWS workload.
We design, implement, deploy and migrate Azure workload.
We design, implement, deploy and migrate GCP workload.
We design, implement, deploy and migrate OCI workload.
Migrating File sharing, email system... across the private, public and hybrid cloud.
Professional Services
Security Assessment And Consulting
Penetration Testing services, CVO Assessment, Security Hardening and More.
Protecting your critical data and workloads in the Public & Hybrid Cloud
Solution
Multi-Cloud and Hybrid Connectivity across global.
Managed Services
Leveraging SIP and SBC to enable BYOC solutions, Direct Routing in MS Teams...
Connect your system to the Cloud, CLEC or ILEC, PoP via WAN.
Connect On-prem systems to the Cloud with reliable performance and trusted security.
Network Monitoring and Management
24/7 monitoring. Unlimited MAC and more.
Managed Services
Migrating your existing unified communication system to Microsoft Teams.
Implementing virtual session border controllers with Intelligent Routing Engine.
Deployment and management of Oracle SBC.
Deployment and management of Oracle OCCAS.
Primas Experience+
Enable Voice, Email, Chat and Social media for your existing system and operation.
Enable Post-contact surveys to gather customer feedbacks for your existing contact center.
Reducing caller hold times and ensure timely follow-ups using AI.
Send out multilingual campaign via Voice, SMS Chat and Email.
Contact center solutions using DNA/Cisco technology.
Primas CX
Empower your legacy contact center with cutting-edge features like AI chatbots, video sharing, and real-time agent assist.
Healthcare Communication
Enhance patient experience by automating key communication tasks
Cloud Survey
Seamlessly integrated our Cloud Post Call Survey solution into legacy contact centers
SMS Center
A central SMS Center platform helps with clear communication inside and outside the organization
Primas Training+
Enable AI Agent Assist for your existing contact center.
Enable Agent performance monitoring for your existing contact center.
Managing Document, Articles, FAQs using AI.
Primas Quality+
Enable Call recoding (Audio, Video, Screen) for your existing contact center.
Professional Services
Developing computer telephony integration applications to enhance contact center operations.
Developing Smart IVR application using platforms like Avaya Experience Portal, Enghouse, Cisco, Asterisk and Genesys.
Developing SIP applications for seamless voice and video communication.
Product
A low-code platform to build CAI bot specialized for enterprise.
Professional Services
Conversational AI Bot Development
Implementing conversational AI and intelligent virtual assistants.
Implementing IVR voice virtual assistants.
Solutions
Backup your systems across the private, public and hybrid cloud.
Migrating File sharing, email system... across the private, public and hybrid cloud.
Disaster Recovery As A Service
Design, implement and manage a robust disaster recovery solution.
Managed Services
We design, implement, deploy and migrate AWS workload.
We design, implement, deploy and migrate Azure workload.
We design, implement, deploy and migrate GCP workload.
We design, implement, deploy and migrate OCI workload.
Migrating File sharing, email system... across the private, public and hybrid cloud.
Professional Services
Security Assessment And Consulting
Penetration Testing services, CVO Assessment, Security Hardening and More.
Protecting your critical data and workloads in the Public & Hybrid Cloud
Solution
Multi-Cloud and Hybrid Connectivity across global.
Managed Services
Leveraging SIP and SBC to enable BYOC solutions, Direct Routing in MS Teams...
Connect your system to the Cloud, CLEC or ILEC, PoP via WAN.
Connect On-prem systems to the Cloud with reliable performance and trusted security.
Network Monitoring and Management
24/7 monitoring. Unlimited MAC and more.
Managed Services
Migrating your existing unified communication system to Microsoft Teams.
Implementing virtual session border controllers with Intelligent Routing Engine.
Deployment and management of Oracle SBC.
Deployment and management of Oracle OCCAS.
PRODUCT
A Callback dashboard helps the contact center agent understand real-time queue information as well as callback queues.
Automatic callbacks are done by the actual position.
Manual callbacks allow prioritization of call back based upon customers to submitted descriptions entered via SMS or Speech to text.
The agent feature can be easily integrated into your contact center web portals using embedded HTML/Javascript, built-in web application or web browser extensions.
If agents are happy, your customers are happier
One web page for agents with all capabilities:
A complete solution that enables your agents to Work-From-Home when needed
Thank you for your interest in the Primas Group
It is our goal to serve you. Whether you are interested in our Primas CX suite of omni-channel contact center apps, our new ScheduleNOW Vaccination Scheduler, IVR programming, CRM integration, Chat programming or other customized solutions, Primas delivers at the speed of need. We can have you up and running in short order. Please let us know how we can help. Simply give us a call or complete the form below.
Fill out the form and we will get in touch shortly