OUR CUSTOMERS

You Design,
We Deliver

Companies around the world trust Primas to deliver best-in-class contact center solutions that transform both customer and employee experiences.

Trusted By

Leading enterprises across the globe.

Explore How Businesses Leverage Primas To Enhance Their Services

Our success use cases.

Government
Healthcare

US Government

We've transformed the gun ordering process with a secure IVR built for government standards.

US Healthcare

We've enhanced patient journeys with Primas Contact Center Solutions.

Overcome the limitations of traditional cloud solutions with our industry-specific, HIPAA-certified technology for Avaya environments.
Trusted by a top US healthcare provider with over 100 hospitals, our platform accelerates service delivery during critical times.
Benefit from a comprehensive CX suite: post-call surveys, AI Agent Assistant, outreach solutions, and seamless EMR integration.
Enact change 4x faster and at a fraction of the cost, thanks to our agile professional services model.

Our Results

See how our customers achieve success backed by these numbers.

3-month

Average payback period for implementation costs

500+

Simultaneous agent sessions supported per VM cluster

50K+

Daily customer interactions supported per instance

45-second

Average agent response time across digital channels

Products that our customer has trusted and is currently using.

Primas CX Suite

Upgrade your contact center with Primas CX. It's a seamless modernization process.

Pre-Dial

Free agents from unnecessary hold times and save up to $30,000 monthly.

Agent Assistant

Deliver a smarter, faster call center experience with the power of AI.

Post Call Survey

Upgrade your customer feedback with our Post Call Survey platform.

We power better business outcomes through a comprehensive yet simplified agent experience.

Save Time & Money

We improve agent productivity, streamline post-call processes.

Rapid Transformation

Transform voice-only agents into omni-channel experts in one day.

Work From Anywhere

Enable your agents to work remotely with full access to all the resources.

Complete Visibility

We improve agent productivity, streamline post-call processes.

Quick Decision-Making

Dramatically reduce your decision-making timetable.

Flexibility & Control

Modify your contact center to drive a seamless customer experience.

30-Minute Free Consultation.
No obligations.

On your call, you’ll discover how you can use AI customer service to:

Increase efficiency with intelligent automation
Enhance your digital CX across channels
Empower your human agents with AI-powered assistance

Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you

You Design,
We Deliver

Leading enterprises across the globe.

Our success use cases.