Call Center Innovation

Eliminate Long Hold Times Forever

Primas Pre-Dial reduces call center hold times to approximately 30 seconds with our groundbreaking cloud service that monitors registered call centers. Stop wasting countless hours in queues.
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Explore Options

~30s

Hold Time

1 Day

Implementation

Months

ROI Timeline

Pre-Dial Dashboard

Healthcare Center A

Ready for callback

28s

Insurance Corp B

Monitoring queue

2m 15s
Today's Performance
Calls Optimized
247
Time Saved
18.3 hrs
Our Customers

Join the growing list of businesses that partner with Primas.

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Cox coms
health net
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Why Choose Primas Pre-Dial?

Transform your call center operations with our innovative solution that saves time, money, and resources

30-Second Hold Times

Eliminate hours of waiting with our intelligent queue monitoring system that reduces hold times to approximately 30 seconds.

One-Day Implementation

Get up and running in just one day with our streamlined installation process. No lengthy setup periods or complex configurations.

Fast ROI

Begin realizing measurable returns on your investment within a matter of months rather than having to wait several years.

Cloud-Based Architecture

Universal database monitoring registered call center hold times with local services for custom campaigns and ad hoc requests.

Flexible Integration

Works stand-alone or blends with existing agents. Integrates with any CRM system and leverages your current reporting platform.

Campaign Flexibility

Perfect for individual interactions or comprehensive outbound campaigns. Easy to add new call centers for monitoring.

How Pre-Dial Works

Our intelligent system monitors call center queues and schedules callbacks to eliminate wait times

1

Queue Monitoring

Our cloud service continuously monitors registered call center hold times across multiple industries including healthcare, insurance, and government services.

2

Intelligent Scheduling

When you need to make a call, Pre-Dial calculates the optimal time to dial based on current queue conditions and schedules a callback.

3

Automated Connection

Our system initiates the call at the perfect moment, connecting you directly when an agent becomes available, reducing hold time to ~30 seconds.

4

Seamless Handoff

Once connected, you're immediately transferred to speak with the target call center agent, with full CRM integration and screen pop capabilities.

Medical Authorization System
See how Pre-Dial transforms healthcare authorization calls

Traditional Method

Manual dialing + waiting

2-4 hours

With Pre-Dial

Smart scheduling + callback

~30 seconds
99.2%
TIME REDUCTION
The Primas Pre-Dial Architecture

Built with 2 primary components for maximum flexibility and performance

Cloud Service

Centralized intelligence that powers the entire
Pre-Dial ecosystem

  • Universal database of call center hold times
  • Real-time monitoring of registered call centers
  • Continuously growing database of monitored centers
  • Machine learning algorithms for queue prediction

Local Service

On-premise or cloud deployment that leverages the cloud intelligence

  • Custom campaign management for each client
  • Ad hoc request handling and processing
  • Integration with existing call center infrastructure
  • Local reporting and analytics dashboard
Seamless Integrations

Pre-Dial works with your existing systems and can be deployed flexibly across your infrastructure

CRM SYSTEMS

Integrates with any CRM system for automatic screen pops and contact management

REPORTING PLATFORMS

Leverages your current reporting infrastructure for comprehensive analytics

DEPLOYMENT OPTIONS

Deploy on-premise or in the cloud based on your security and infrastructure needs

Integration

Connect with tools you already use.

Frequently Asked Questions

Get answers about our consultation services.

Learn more about our services, the implementation process, and how we can work with your existing systems.

The Primas Pre-Dial Call Solution is a cloud-based service that monitors hold times at registered call centers and schedules callbacks, reducing your average wait to around 30 seconds.

Any organization or individual frustrated by long hold times—especially in industries like healthcare, insurance, utilities, and government services—will see significant time and cost savings.

Yes. Pre-Dial can operate stand-alone or be blended seamlessly with your current agents to optimize queue management.

Absolutely. Pre-Dial supports integration with any CRM for screen pops and leverages your existing reporting tools for analytics.

Primas provides 24/7 technical support, regular software updates, and onboarding training to ensure your team fully leverages Pre-Dial’s capabilities.

Primas offers flexible subscription plans based on call volume and monitoring needs. You can scale up or down at any time with no long-term penalties.

30-Minute Free Consultation.
No obligations.

On your call, you’ll discover how you can use AI customer service to:

  • Increase efficiency with intelligent automation
  • Enhance your digital CX across channels
  • Empower your human agents with AI-powered assistance
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Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you

Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you