Call Center Solutions Tailored for You

At Primas Group, we recognize that one size does not fit all. Rather than making you fit our solutions, we tailor the solutions to fit your unique requirements.
  • 25+ Years Experience
  • Hundreds of Deployments
  • 99.9% Uptime Guarantee
  • 24/7 Support
Talk with an Expert
Supporting Millions
Automated Customer Contacts Daily
Priority 1 Support
2-4 Hour Response
  • IVR & Speech Services
  • CRM Integration
  • Custom Programming
Professional Services

Comprehensive call center solutions designed to meet your specific industry and business needs

IVR and Speech Services
Elevates caller automation while cutting menu complexity and boosts IVR containment for tailored, efficient self-service.
Custom Programming
We create solutions for the unique ways you do business, offering a wealth of expertise in all aspects of the call center.
CRM Integration
Integrates with most CRM solutions to provide a single point of entry. Link Primas apps to your CRM for a unified customer view.
Voice App Development
Natural language or direct command voice applications with speaker verification technology that enables IVRs to recognize callers by voice.
Project Management
Simple or complex, out-of-the-box or custom – Primas engineers manage your project with skill and define continuous improvement processes.
Implementation & Training
Complete Primas deployment and training, 24×7 tailored support with 2–4 hr response, and 3-day package activation.
Top Products

Products that our customer has trusted and is currently using.

Primas CX Suite

Modernize your contact center with Primas CX—effortless upgrade.
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Pre-Dial
Free agents from holds, cutting costs by up to $30,000 monthly.
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Agent Assistant
Deliver a smarter, faster call center experience with the power of AI.
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Post Call Survey
Upgrade your customer feedback with our Post Call Survey platform.
Learn more
Why Choose Primas Group?

At Primas Group, we recognize that one size does not fit all. Rather than making you fit our solutions, we tailor the solutions to fit your unique requirements.

Expertise and Knowledge
Our expert team delivers contact center self-service, design, development, implementation, and integration.
Cost and Value
With low overhead our rates are extremely competitive while maintaining the highest quality standards.
Performance and On-time Delivery
When we commit to a delivery date, we mean it. Our professionals take pride in sticking to the schedule.
Innovation
We customize creative contact center solutions for your company to optimize automated customer interactions.

Key Results You Can Expect

  • 60% reduction in response time
  • 40% increase in customer satisfaction
  • 50% reduction in support costs
  • 99.9% uptime guarantee

" Since implementing Primas CX Agent Chat, we've seen a dramatic improvement in customer satisfaction and significant cost savings. "

- Sarah Johnson, Customer Success Manager

30-Minute Free Consultation.
No obligations.

On your call, you’ll discover how you can use AI customer service to:

  • Increase efficiency with intelligent automation
  • Enhance your digital CX across channels
  • Empower your human agents with AI-powered assistance
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Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you

Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you