Primas Group Launches Innovative & Advanced AI Based Chatbot Solution

You are reading this blog probably because you are in need or looking for a software solution to optimize your customer service for your business. In this article, you will find out how Primas Group AI based chatbot solution can be beneficial to your business. AI Based Chatbot Solution At Primas, our experienced developers discovered […]

Primas Group is Officially an Avaya Devconnect Partner

Primas Group, an experienced software solution, software development, technology solutions, and professional services provider for contact center companies is officially partnering with Avaya, a leader in customer experience and Cloud Solutions for contact center businesses as Avaya DevConnect Technology Partner. This strategic alliance aims to enable Avaya customers and partners to directly order Primas’s software […]

5 Benefits of Contact Center Solutions for Healthcare Companies: Improve Patient Experience & Efficiency

In today’s healthcare environment, your patients demand prompt, accurate, and personalized support. Implementing contact center solutions for healthcare companies is one of the best ways to keep pace with these expectations. Keep reading to find out why healthcare organizations must be equipped with the right tools to provide effective communication, coordination, and support. 5 Benefits […]

WhatsApp Customer Service: A Guide to Using the App for Business Communication

WhatsApp has become an essential communication tool for businesses, especially those that provide customer service. With over two billion monthly active users worldwide, WhatsApp customer service delivery can be efficient and cost-effective way to resolve your customers issues and build relationships. WhatsApp Customer Service: A Guide to Using the App How to use WhatsApp for […]

Unlocking the Power of Post-Call Survey Software for Call Centers

Providing top-notch customer service can be the difference between retaining a loyal customer and losing them to a competitor. In fact, a bad customer service can break a company’s reputation. To ensure that they are providing the best possible service, many call centers are turning to post-call survey software. Unlocking the Power of Post-Call Survey […]

How To Deliver Quality Customer Service With Contact Center Automation?

In today’s fast-paced business environment, contact centers have become critical for providing exceptional customer service. As customer expectations grows, companies need to find innovative ways to enhance customer experience while reducing costs. One solution that has emerged as a game-changer is contact center automation. What is Contact Center Automation? Contact center automation is the method […]

Top 5 Benefits Omnichannel Call Center Solution for SEM

In today’s fast-paced and ever-evolving digital landscape, customers expect to interact with companies through multiple channels, including social media, email, phone, and chat. An omnichannel call center solution can help your businesses meet these expectations while improving customer satisfaction. 5 Key Benefits of Omnichannel Call Center Solution for SEM Enhanced Customer Experience: Omnichannel contact centers […]