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Leading enterprises across the globe.

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You Know Your Contact Center Needs to Evolve. But At What Cost?

Need to add digital channels

Customers leave when their preferred channel is missing.

Want to implement GenAI

Vendors say you need to replace everything – but you don’t.

Need to keep existing system

Why throw it away just to add new features?

Off-the-shelf products don't fit

Your operation is unique, your solution should be too.

Fear of disruption

Complete system replacement is too risky for your operation.

Lag in tech adoption

Innovation is outpacing your agents' capabilities.

Choose what you need

We offer a range of built-in solutions to improve your contact center operations.

Upgrade your contact center with Primas CX and enjoy a seamless modernization process.
  • Integrate AI and omnichannel capabilities into your legacy Avaya or Cisco systems in just 3 days.
  • Experience the benefits of an AI-powered IVR and chatbot with minimal modifications to your current setup.
  • Reduce rising contact costs and handle times while empowering every department from sales to support.
  • Achieve rapid ROI and operational excellence with Primas CX’s flexible, modular approach.
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Free agents from unnecessary hold times and save up to $30,000 monthly.
  • Automate insurer calls and hold times, ensuring agents connect only when a representative is available.
  • Save up to 100 hours per week, reducing operational costs and improving efficiency.
  • Enhance patient experience by accelerating insurance verification and minimizing delays in care.
  • Deploy in just days with seamless integration into your existing contact center workflows.
  • Achieve rapid ROI, with thousands of dollars saved monthly while optimizing staff productivity.
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Upgrade your customer feedback methodology with our Post Call Survey platform.
  • Capture unbiased, real-time feedback straight from your contact center calls.
  • Deploy in just one hour with zero disruption to your legacy systems (Cisco, Avaya, Genesys).
  • Leverage multiple survey templates and powerful reporting to drive meaningful insights.
  • Optimize operations with a cost-effective pay-as-you-go model that avoids expensive upgrades.
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Deliver a smarter, faster call center experience with the power of AI.
  • Integrates directly with your call center environment.
  • AI monitors every call in real time, providing instant help with FAQs and articles.
  • Delivers the perfect sales script at the precise moment your agent needs it.
  • Create flexible, personalized coaching strategies for every team and agent.
  • Design complex processes easily using our intuitive low-code platform.
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Leverage

Our Contact Center R&D team.

We provide comprehensive business assessment and development services that identify and address your unique CX challenges that enhance efficiency and effectiveness.
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and POC for CC
Business Application
Development
SIP
Application Development
Listen to our customers

How businesses leverage Primas to enhance their Contact Center and CX.

US Government
We've transformed the gun ordering process with a secure IVR built for government standards.
  • Overcome process complexity and regulatory challenges with a custom IVR system deployed in just 2 months.
  • Leverage a low-code platform to rapidly iterate and refine the solution with daily expert feedback.
  • Securely connect to your internal systems through StateRamp/FedRamp-certified APIs on Azure Gov for high availability.
  • Automate thousands of orders monthly while ensuring compliance and operational transparency.
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US Healthcare
We've enhanced patient journeys with Primas Contact Center Solutions.
  • Overcome the limitations of traditional cloud solutions with our industry-specific, HIPAA-certified technology for Avaya environments.
  • Trusted by a top US healthcare provider with over 100 hospitals, our platform accelerates service delivery during critical times.
  • Benefit from a comprehensive CX suite: post-call surveys, AI Agent Assistant, outreach solutions, and seamless EMR integration.
  • Enact change 4x faster and at a fraction of the cost, thanks to our agile professional services model.
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Why Primas?

We deliver unique solutions for your business.

Before Primas

With Primas

Traditional vendors sell fixed products.

We create custom solutions for your specific needs.

Standard off-the-shelf solutions.

We adapt technology to your unique workflows.

Others force full system replacement.

We add new capabilities to your existing setup.

General IT vendors lack specialized expertise.

15+ years focusing solely on contact center innovation.

Our global partners

We create strong ecosystem to help our customers.

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Discover

Blog & Insights

30-Minute Free Consultation.
No obligations.

On your call, you’ll discover how you can use AI customer service to:

  • Increase efficiency with intelligent automation
  • Enhance your digital CX across channels
  • Empower your human agents with AI-powered assistance
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Schedule your free, personalised demo at a date and time that works for you
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6822 Bar Harbor Ln Huntington Beach CA, 92648-2602 United States
(+1) 888-477-4627
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(+84) 28-7300-4979
Email: contact@primas.net
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Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you