Transform Your Legacy Contact Center with Modern, Integrated Features

Empower your legacy contact center with cutting-edge features like AI chatbots, video sharing, and real-time agent assist. Enhance customer interactions, optimize operations, and deliver exceptional service across channels.

Trusted by Leading Businesses to Drive Efficiency.

100% Integrated Omnichannel Communication.

100% Real-Time Monitoring and Assistance.

Challenges Faced by Legacy Contact Centers

Legacy System Limitations

Outdated contact centers lack flexibility and modern features, making it difficult to meet current customer expectations.

Siloed Communication Channels

Fragmented communication systems lead to inefficient customer service and inconsistent experiences.

Slow Adaptation to New Technologies

Integrating new technologies into legacy systems is often slow and costly, hindering business growth.

Limited Customer Insights

Legacy systems lack advanced analytics, making it difficult to personalize customer interactions or improve service.

Agent Productivity and Training

Outdated tools reduce agent efficiency and increase training time.

High Operational Costs

Maintaining legacy systems can be expensive, with high operational and infrastructure costs.

What we provide

Outreach Campaign
Automates and manages outreach campaigns across multichannel using built-in templates for personalized messages.
- Connect with a wide audience using 70+ languages and real-time translation.
- Easily integrate with various systems (EHR, CRM, etc.).
- Support CSV/Excel imports for smooth campaign setup.
- Run campaigns through SMS, IVR phone calls, and email to maximize engagement.
- Personalize messages using customer data and sending times for a targeted approach.
- Get insights with customizable report and templates to track campaign success.
- Send personalized messages to improve customer response and satisfaction.

Primas CX is your ideal solution

Requires only minor modifications to your existing call center

No new hardware needed

Available on-premise or in the cloud

Capex and Opex pricing/packaging models are available

Easily customizable to meet your specific requirements

Works with any PBX with just a CTI connection and a SIP channel

Integrates with most CRM and call recording solutions

Allows you to implement apps individually as needed

Achieve measurable results in just days – not weeks or months

Better care happens with a click. Get started today.

Success Case Studies

Large Hospital in US improves CSAT

Challenges

A leading US healthcare provider with 100+ hospitals and clinics nationwide struggled with:

High patient no-show rate
Ineffective appointment reminders
due to large patient volume and staff shortage.

Primas Solution

Primas implemented automated scheduling bots:

AI-powered voice and chatbots integrated with EPIC, enable patients to receive reminders, review, schedule, or cancel appointments using natural language.
Multilingual support in 12 languages for both chat and voice interactions.
Real-time dashboards and reports for managers.

ROI

CSAT improved
by 12.3%

10,000+ automated
reminders sent monthly.

Hundred thousands $
reduced in operation cost

Pharmacy chain reduced Operation cost

Challenges

A large Clinic chain with over 200 locations struggled with costly and inefficient RPM systems for medication adherence and prescription refills. The high volume resulted in thousands of dollars in annual expenses.

Primas Solution

Automated AI voice and chat reminders for thousands of patients to:
- Take medications on time.
- Refill prescriptions.
- Participate in satisfaction surveys
Support for 3 languages automatically.
Allowing pharmacy staff to tailor messages and select specific patient groups based on various criteria.

ROI

Increase productivity by

30%

15,000+ automated
reminders sent monthly.

Hundred thousands $
reduced in operation cost

FAQs from our client

How does Primas CX enhance legacy contact centers?

Primas CX integrates modern features like web callbacks, AI chatbots, and omnichannel communication to improve efficiency and customer experience.

What are the benefits of omnichannel enablement?

Omnichannel communication ensures seamless interaction across phone calls, SMS, email, live chat, and more, providing a unified customer experience.

How does the AI chatbot support customer interactions?

The AI chatbot facilitates seamless communication, allowing customers to chat with agents through a user-friendly chatbox interface.

How does Primas CX help monitor social media interactions?

With Social Listening, businesses can track comments on platforms like Facebook, address issues proactively, and prevent negative situations from escalating.

Can Primas CX provide real-time insights for agents?

Yes, with features like real-time queue monitoring, sentiment detection, and agent assist, Primas CX offers tools to enhance live interactions and support.

Transform Your Legacy Contact Center with Modern, Integrated Features

Trusted by Top US Healthcare providers

Challenges Faced by Legacy Contact Centers

Legacy System Limitations

Siloed Communication Channels

Slow Adaptation to New Technologies

Limited Customer Insights

Agent Productivity and Training

High Operational Costs

What we provide

Primas CX is your ideal solution

Better care happens with a click. Get started today.

Success Case Studies

Large Hospital in US improves CSAT

Challenges

Primas Solution

ROI

Pharmacy chain reduced Operation cost

Challenges

Primas Solution

ROI

FAQs from our client

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