Primas Experience+
Enable Voice, Email, Chat and Social media for your existing system and operation.
Enable Post-contact surveys to gather customer feedbacks for your existing contact center.
Reducing caller hold times and ensure timely follow-ups using AI.
Send out multilingual campaign via Voice, SMS Chat and Email.
Contact center solutions using DNA/Cisco technology.
SMS Center
A central SMS Center platform helps with clear communication inside and outside the organization
Primas Training+
Enable AI Agent Assist for your existing contact center.
Enable Agent performance monitoring for your existing contact center.
Managing Document, Articles, FAQs using AI.
Primas Quality+
Enable Call recoding (Audio, Video, Screen) for your existing contact center.
Professional Services
Developing computer telephony integration applications to enhance contact center operations.
Developing Smart IVR application using platforms like Avaya Experience Portal, Enghouse, Cisco, Asterisk and Genesys.
Developing SIP applications for seamless voice and video communication.
Product
A low-code platform to build CAI bot specialized for enterprise.
Professional Services
Conversational AI Bot Development
Implementing conversational AI and intelligent virtual assistants.
Implementing IVR voice virtual assistants.
Solutions
Backup your systems across the private, public and hybrid cloud.
Migrating File sharing, email system... across the private, public and hybrid cloud.
Disaster Recovery As A Service
Design, implement and manage a robust disaster recovery solution.
Managed Services
We design, implement, deploy and migrate AWS workload.
We design, implement, deploy and migrate Azure workload.
We design, implement, deploy and migrate GCP workload.
We design, implement, deploy and migrate OCI workload.
Migrating File sharing, email system... across the private, public and hybrid cloud.
Professional Services
Security Assessment And Consulting
Penetration Testing services, CVO Assessment, Security Hardening and More.
Protecting your critical data and workloads in the Public & Hybrid Cloud
Solution
Multi-Cloud and Hybrid Connectivity across global.
Managed Services
Leveraging SIP and SBC to enable BYOC solutions, Direct Routing in MS Teams...
Connect your system to the Cloud, CLEC or ILEC, PoP via WAN.
Connect On-prem systems to the Cloud with reliable performance and trusted security.
Network Monitoring and Management
24/7 monitoring. Unlimited MAC and more.
Managed Services
Migrating your existing unified communication system to Microsoft Teams.
Implementing virtual session border controllers with Intelligent Routing Engine.
Deployment and management of Oracle SBC.
Deployment and management of Oracle OCCAS.
Primas Experience+
Enable Voice, Email, Chat and Social media for your existing system and operation.
Enable Post-contact surveys to gather customer feedbacks for your existing contact center.
Reducing caller hold times and ensure timely follow-ups using AI.
Send out multilingual campaign via Voice, SMS Chat and Email.
Contact center solutions using DNA/Cisco technology.
SMS Center
A central SMS Center platform helps with clear communication inside and outside the organization
Primas Training+
Enable AI Agent Assist for your existing contact center.
Enable Agent performance monitoring for your existing contact center.
Managing Document, Articles, FAQs using AI.
Primas Quality+
Enable Call recoding (Audio, Video, Screen) for your existing contact center.
Professional Services
Developing computer telephony integration applications to enhance contact center operations.
Developing Smart IVR application using platforms like Avaya Experience Portal, Enghouse, Cisco, Asterisk and Genesys.
Developing SIP applications for seamless voice and video communication.
Product
A low-code platform to build CAI bot specialized for enterprise.
Professional Services
Conversational AI Bot Development
Implementing conversational AI and intelligent virtual assistants.
Implementing IVR voice virtual assistants.
Solutions
Backup your systems across the private, public and hybrid cloud.
Migrating File sharing, email system... across the private, public and hybrid cloud.
Disaster Recovery As A Service
Design, implement and manage a robust disaster recovery solution.
Managed Services
We design, implement, deploy and migrate AWS workload.
We design, implement, deploy and migrate Azure workload.
We design, implement, deploy and migrate GCP workload.
We design, implement, deploy and migrate OCI workload.
Migrating File sharing, email system... across the private, public and hybrid cloud.
Professional Services
Security Assessment And Consulting
Penetration Testing services, CVO Assessment, Security Hardening and More.
Protecting your critical data and workloads in the Public & Hybrid Cloud
Solution
Multi-Cloud and Hybrid Connectivity across global.
Managed Services
Leveraging SIP and SBC to enable BYOC solutions, Direct Routing in MS Teams...
Connect your system to the Cloud, CLEC or ILEC, PoP via WAN.
Connect On-prem systems to the Cloud with reliable performance and trusted security.
Network Monitoring and Management
24/7 monitoring. Unlimited MAC and more.
Managed Services
Migrating your existing unified communication system to Microsoft Teams.
Implementing virtual session border controllers with Intelligent Routing Engine.
Deployment and management of Oracle SBC.
Deployment and management of Oracle OCCAS.
Primas Experience+
Enable Voice, Email, Chat and Social media for your existing system and operation.
Enable Post-contact surveys to gather customer feedbacks for your existing contact center.
Reducing caller hold times and ensure timely follow-ups using AI.
Send out multilingual campaign via Voice, SMS Chat and Email.
Contact center solutions using DNA/Cisco technology.
SMS Center
A central SMS Center platform helps with clear communication inside and outside the organization
Primas Training+
Enable AI Agent Assist for your existing contact center.
Enable Agent performance monitoring for your existing contact center.
Managing Document, Articles, FAQs using AI.
Primas Quality+
Enable Call recoding (Audio, Video, Screen) for your existing contact center.
Professional Services
Developing computer telephony integration applications to enhance contact center operations.
Developing Smart IVR application using platforms like Avaya Experience Portal, Enghouse, Cisco, Asterisk and Genesys.
Developing SIP applications for seamless voice and video communication.
Product
A low-code platform to build CAI bot specialized for enterprise.
Professional Services
Conversational AI Bot Development
Implementing conversational AI and intelligent virtual assistants.
Implementing IVR voice virtual assistants.
Solutions
Backup your systems across the private, public and hybrid cloud.
Migrating File sharing, email system... across the private, public and hybrid cloud.
Disaster Recovery As A Service
Design, implement and manage a robust disaster recovery solution.
Managed Services
We design, implement, deploy and migrate AWS workload.
We design, implement, deploy and migrate Azure workload.
We design, implement, deploy and migrate GCP workload.
We design, implement, deploy and migrate OCI workload.
Migrating File sharing, email system... across the private, public and hybrid cloud.
Professional Services
Security Assessment And Consulting
Penetration Testing services, CVO Assessment, Security Hardening and More.
Protecting your critical data and workloads in the Public & Hybrid Cloud
Solution
Multi-Cloud and Hybrid Connectivity across global.
Managed Services
Leveraging SIP and SBC to enable BYOC solutions, Direct Routing in MS Teams...
Connect your system to the Cloud, CLEC or ILEC, PoP via WAN.
Connect On-prem systems to the Cloud with reliable performance and trusted security.
Network Monitoring and Management
24/7 monitoring. Unlimited MAC and more.
Managed Services
Migrating your existing unified communication system to Microsoft Teams.
Implementing virtual session border controllers with Intelligent Routing Engine.
Deployment and management of Oracle SBC.
Deployment and management of Oracle OCCAS.
Primas Experience+
Enable Voice, Email, Chat and Social media for your existing system and operation.
Enable Post-contact surveys to gather customer feedbacks for your existing contact center.
Reducing caller hold times and ensure timely follow-ups using AI.
Send out multilingual campaign via Voice, SMS Chat and Email.
Contact center solutions using DNA/Cisco technology.
SMS Center
A central SMS Center platform helps with clear communication inside and outside the organization
Primas Training+
Enable AI Agent Assist for your existing contact center.
Enable Agent performance monitoring for your existing contact center.
Managing Document, Articles, FAQs using AI.
Primas Quality+
Enable Call recoding (Audio, Video, Screen) for your existing contact center.
Professional Services
Developing computer telephony integration applications to enhance contact center operations.
Developing Smart IVR application using platforms like Avaya Experience Portal, Enghouse, Cisco, Asterisk and Genesys.
Developing SIP applications for seamless voice and video communication.
Product
A low-code platform to build CAI bot specialized for enterprise.
Professional Services
Conversational AI Bot Development
Implementing conversational AI and intelligent virtual assistants.
Implementing IVR voice virtual assistants.
Solutions
Backup your systems across the private, public and hybrid cloud.
Migrating File sharing, email system... across the private, public and hybrid cloud.
Disaster Recovery As A Service
Design, implement and manage a robust disaster recovery solution.
Managed Services
We design, implement, deploy and migrate AWS workload.
We design, implement, deploy and migrate Azure workload.
We design, implement, deploy and migrate GCP workload.
We design, implement, deploy and migrate OCI workload.
Migrating File sharing, email system... across the private, public and hybrid cloud.
Professional Services
Security Assessment And Consulting
Penetration Testing services, CVO Assessment, Security Hardening and More.
Protecting your critical data and workloads in the Public & Hybrid Cloud
Solution
Multi-Cloud and Hybrid Connectivity across global.
Managed Services
Leveraging SIP and SBC to enable BYOC solutions, Direct Routing in MS Teams...
Connect your system to the Cloud, CLEC or ILEC, PoP via WAN.
Connect On-prem systems to the Cloud with reliable performance and trusted security.
Network Monitoring and Management
24/7 monitoring. Unlimited MAC and more.
Managed Services
Migrating your existing unified communication system to Microsoft Teams.
Implementing virtual session border controllers with Intelligent Routing Engine.
Deployment and management of Oracle SBC.
Deployment and management of Oracle OCCAS.
Automate patient communication tasks to free up your staff and improve patient satisfaction. With AI-driven solutions, streamline processes like appointment scheduling, follow-ups, and reminders effortlessly.
Proven Path Used by US Healthcare Leaders.
100% Automated Appointment Scheduling.
100% Automated Operations Process.
Self-Scheduling
Pre-Visit Instructions
Appointment Reminders & Rescheduling
Contactless Check-In
Patient Information Popup
Patient Surveys
Remote Patient Monitoring
Prescription Refill Reminders
Communicate securely with patients in their preferred language and channel (SMS, IVR, messaging, or email).
Create custom workflows that collect patient input and instantly update your EHR.
Automate tailored patient messages to cut inefficiencies and reduce costs.
Direct appointment requests to staff or book instantly in EHRs/CRMs.
Quick view of patient engagement, including message reads, form submissions, and appointment responses.
Use data insights to improve communication that enhances financial and clinical outcomes.
Seamlessly connect with EHR, enabling smooth workflows within existing systems.
Help patients manage their health records, encouraging self-care and goal tracking.
A leading US healthcare provider with 100+ hospitals and clinics nationwide struggled with:
Primas implemented automated scheduling bots:
CSAT improved
by 12.3%
10,000+ automated
reminders sent monthly.
Hundred thousands $
reduced in operation cost
A large Clinic chain with over 200 locations struggled with costly and inefficient RPM systems for medication adherence and prescription refills. The high volume resulted in thousands of dollars in annual expenses.
Increase productivity by
30%
15,000+ automated
reminders sent monthly.
Hundred thousands $
reduced in operation cost
Our platform offers a self-scheduling feature that allows you to book appointments at your convenience. You’ll also receive automated appointment reminders to keep you on track, helping you avoid missed visits and stay organized.
For a smoother experience, we offer contactless check-in, allowing you to check in from your phone upon arrival. During your visit, our system may provide pop-up updates on essential information and next steps.
Yes! You will receive pre-visit instructions customized to your needs. These instructions ensure you’re well-prepared for your visit, whether it’s bringing specific documents or completing certain pre-visit tasks.
Post-visit, our platform offers patient satisfaction surveys to gather your feedback, remote patient monitoring tools to track ongoing health metrics, and prescription refill reminders to help you manage your medications seamlessly.
Our post-visit support includes tools for continued care and wellness, such as automated follow-up scheduling and remote patient monitoring. These features allow healthcare providers to keep track of your progress and intervene promptly if needed.
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