Streamline patient communication with
SMS Center Solutions

An omnichannel SMS center integrates SMS, email, phone, and messaging apps into a unified platform, enabling healthcare providers to deliver seamless, consistent communication across all patient touchpoints for improved engagement and satisfaction.

Now by leveraging AI, healthcare can add more capabilities to SMS Center to deliver exceptional customer experiences. AI-powered SMS centers transform healthcare communication by delivering rapid, reliable, and personalized support, optimizing operational efficiency, and driving better patient outcomes for both providers and patients.

AI-driven SMS centers automate appointment reminders, payment notifications, and patient triage, reducing manual workload, minimizing errors, and ensuring timely, personalized communication that enhances operational efficiency and patient outcomes.

Especially, as worked with hospitals in the USA during COVID-19, Primas has optimized a SMS Center that can flexibly scale to handle sudden high inquiry volumes. Our SMS Center enables healthcare providers to manage rising volumes of patient inquiries efficiently by automating routine responses and triaging more complex issues to human staff, ensuring timely and personalized support.

Leading SMS solutions for healthcare are built with industry-grade security, including HIPAA compliance, end-to-end encryption, and robust access controls to protect sensitive patient data and ensure regulatory adherence.

SMS centers can automate appointment scheduling, prescription refills, test result notifications, billing reminders, and post-discharge follow-ups, streamlining administrative processes and improving patient adherence.

Advanced SMS platforms support communication in multiple languages, ensuring culturally sensitive and accessible messaging for diverse patient populations across the world. 

Yes, modern SMS centers offer seamless integration with EHR and CRM systems, enabling real-time data synchronization, automated workflows, and a holistic view of patient interactions for better care coordination. These platforms generate valuable analytics on patient interactions, response rates, and workflow efficiency, enabling healthcare organizations to make informed decisions and continuously enhance service quality.

Automated SMS reminders and confirmations significantly reduce appointment no-shows by delivering timely notifications and easy rescheduling options, leading to improved patient attendance and optimized provider schedules.

AI-powered SMS centers provide detailed analytics on message delivery, response rates, patient engagement, and workflow efficiency, enabling data-driven decision-making and continuous service improvement.

Many SMS center platforms offer rapid deployment with pre-built connectors, open APIs, and agile workflows, allowing healthcare organizations to implement and customize solutions with minimal disruption.

By automating routine communications and reducing manual administrative tasks, SMS centers lower operational costs, improve staff productivity, and enhance revenue cycle management through faster payment collections and reduced overhead.