Intelligent Feedback Solutions for Modern Contact Centers.

Easily integrate post-call surveys into your legacy contact center and unlock actionable insights that drive customer satisfaction
  • 10+ standard templates including CSAT, NPS...
  • Customize survey for insights into Services, Queues and Agents.
  • 10+ report templates available.
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Our Customers

Join the growing list of businesses that partner with Primas.

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Outdated survey systems erode customer trust and operational efficiency

Legacy tools fail to deliver actionable feedback, frustrating customers and staff

Obscured Pain Points

Traditional surveys miss critical pain points, leaving problems unresolved

Low Survey Participation

Generic, impersonal surveys are ignored by customers who don't feel heard

High Operational Costs

Manual survey administration drains resources and introduces errors

Disrupted Workflows

Integration issues slow down operations and frustrate both staff and customers

Unreliable Insights

Data fails to reflect true customer sentiment, leading to misguided decisions

Customer Churn

Dissatisfaction goes unnoticed and unresolved, driving customers to competitors

The Primas Solution: Intelligent Feedback Collection

Simplify customer feedback collection and drive efficiency in every call

The Primas Post Call Survey Solution is an automated performance and first call resolution application that provides immediate customer feedback and insight about their call center experience. Our system delivers anonymous, unbiased feedback that gives you an accurate depiction of your customer service while minimizing administrative costs.

"Ultimately, the customer's evaluation of issue or contact resolution is what matters most… After-call surveys provide fairly immediate customer satisfaction feedback which can be easily incorporated into an FCR measurement program."

– Ascent Group Study Report 2017

An All-In-One Cloud Post Call Survey For Contact Center Optimization

Transform customer feedback into operational insights and improved service.

Seamless Integration with Existing Systems

Designed to plug into platforms like Avaya, Cisco, and Genesys. Our solution supports all major IVR platforms and integrates with your CRM, switch-ACD, and IVR systems without disrupting your current operations.

Automated Feedback
Collection

Reduces manual error and ensures unbiased, anonymous feedback following every call. Our automated system operates with user-defined parameters, ensuring consistency and reliability in your data collection.

Customizable Survey
Templates

Choose from 10+ standard templates including CSAT, NPS, and more, or create custom surveys to capture insights specific to your services, queues, and agents. Adapt questions to target the exact information you need.

Omni-Channel Interaction Capabilities

Enhances survey reach and effectiveness by meeting customers on their preferred platforms. Whether through DTMF or speech recognition, our solution ensures maximum participation and response rates.

Real-Time Analytics Dashboard

Immediate insights help adjust agent performance and customer service strategies on the fly. Access customizable reports by site, group, and agent to identify trends and opportunities quickly.

Scalable Multi-Site Support

Whether you operate a single call center or multiple locations, our solution distributes calls per agent and provides comprehensive reporting across your entire operation.

Tangible Benefits That Transform Your Business

See measurable improvements across your contact center operations

Enhanced First Call Resolution Rates
Obtain immediate customer feedback about your customer service and products, allowing you to address issues before they escalate.
Improved Customer Satisfaction Scores
By capturing the true voice of the customer, you can differentiate hearsay from verifiable data and facts, leading to more informed decisions.
Data-Driven Agent Training Programs
Enhance your agent training through targeted customer feedback. Identify specific areas for improvement and recognize top performers with data.
Reduced Agent
Attrition
When agents receive balanced, anonymous feedback and proper training, job satisfaction increases, reducing costly turnover.
Rapid Return on
Investment
Our pay-as-you-go model ensures you only pay for what you use, with most customers seeing full ROI through automation and quality improvements.
Operational
Excellence
Streamline your feedback collection process and reduce manual errors while gaining deeper insights into customer sentiment and satisfaction.
How It Works

Simple Implementation. Get up and running in three easy steps

01
01
Seamless Integration
Our technical team works with yours to integrate Primas Cloud Post Call Survey with your existing systems. With support for all major IVR platforms, the process typically takes less than a week.
02
02
Customization
Select from our library of survey templates or work with our team to create custom questions that target your specific business objectives and operational needs.
03
03
Launch and Learn
Begin collecting immediate customer feedback through automated surveys at the end of each call. Access real-time analytics through our dashboard and start making improvements right away.
An All-In-One Cloud Post Call Survey For Contact Center Optimization

Transform customer feedback into operational insights and improved service.

Integration

Connect with tools you already use.

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Frequently Asked Questions

Get answers about our consultation services.

Learn more about our services, the implementation process, and how we can work with your existing systems.

Primas Post Call Survey Solution

The Primas Post Call Survey Solution is a cloud tool that automates customer feedback after calls. As part of the comprehensive Primas’ Contact Center CX Solutions and gives real-time insights into agent performance and call results. The solution collects anonymous feedback, so you get an unbiased view of customer service. It easily fits with your contact center, lowering the cost of surveys and helping you spot areas to improve. This leads to better customer experiences and more efficient operations.

Some main features of Primas Cloud Post Call Survey

  • Seamless Integration.
  • Automated System.
  • Customizable SurveysOmni-channel Interaction.
  • Surveys at the End of the Initial Call.
  • Custom Reports: CRM, Switch-ACD, and IVR Integration.
  • DTMF or Speech Recognition Support.
  • Many Contact Center Usage.

How Cloud Post Call Survey technology works with legacy contact centers like Avaya, Cisco, and Genesys (diagram).

How It Works

  1. Customer Call:
    A customer calls your contact center, via Avaya, Cisco, or Genesys. We record essential call details, like the agent and queue IDs, from the start. This ensures seamless tracking.
  2. Survey Transfer:
    After the call, the system automatically sends the customer to a survey. This happens through a CTI transfer. The system links the call details to the survey.
  3. Survey Completion:
    The customer fills out the survey and shares their feedback. Their responses are saved with a unique survey ID. This connects the feedback to the customer’s experience.
  4. Data Processing & Reporting:
    We check and analyze the survey data. Then, we turn it into useful insights. We create reports on customer satisfaction and agent performance. These reports can be customized by agent ID, time, or other criteria.
  5. Monitoring & Management:
    Lastly, your Supervisors receive daily email reports. They can also watch agents in real time to track progress and improve the customer experience.

When you book a demo

You will receive an audit report and a suggested plan. Then, we will sit together to assess the effectiveness of the solution based on real data. Afterward, you can decide if you want to continue using the solution with no obligation

30-Minute Free Consultation.
No obligations.

On your call, you’ll discover how you can use AI customer service to:

  • Increase efficiency with intelligent automation
  • Enhance your digital CX across channels
  • Empower your human agents with AI-powered assistance
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Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you

Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you