Legacy tools fail to deliver actionable feedback, frustrating customers and staff
Obscured Pain Points
Surveys miss critical customer pain points.
Low Survey Participation
Customers ignore generic, impersonal surveys.
High Operational Costs
Surveys require excessive manual effort.
Disrupted Workflows
Integration issues slow down operations.
Unreliable Insights
Data fails to reflect true customer sentiment.
Customer Churn
Dissatisfaction goes unnoticed and unresolved.
The Primas Post Call Survey Solution is a cloud tool that automates customer feedback after calls. As part of the comprehensive Primas’ Contact Center CX Solutions and gives real-time insights into agent performance and call results. The solution collects anonymous feedback, so you get an unbiased view of customer service. It easily fits with your contact center, lowering the cost of surveys and helping you spot areas to improve. This leads to better customer experiences and more efficient operations.
You will receive an audit report and a suggested plan. Then, we will sit together to assess the effectiveness of the solution based on real data. Afterward, you can decide if you want to continue using the solution with no obligation
On your call, you’ll discover how you can use AI customer service to:
Schedule your free, personalised demo at a date and time that works for you
Schedule your free, personalised demo at a date and time that works for you