Easily Integrate Post Call Survey Into Your Legacy Contact Center.

Q: What is Primas Post Call Survey?

Primas Post Call Survey Solution The Primas Post Call Survey Solution is a cloud tool that automates customer feedback after calls. As part of the comprehensive Primas’ Contact Center CX Solutions and gives real-time insights into agent performance and call results. The solution collects anonymous feedback, so you get an unbiased view of customer service. It easily fits with your contact center, lowering the cost of surveys and helping you spot areas to improve. This leads to better customer experiences and more efficient operations.

Q: How does the technology works?

How It Works Customer Call: A customer calls your contact center, via Avaya, Cisco, or Genesys. We record essential call details, like the agent and queue IDs, from the start. This ensures seamless tracking. Survey Transfer: After the call, the system automatically sends the customer to a survey. This happens through a CTI transfer. The system links the call details to the survey. Survey Completion: The customer fills out the survey and shares their feedback. Their responses are saved with a unique survey ID. This connects the feedback to the customer’s experience. Data Processing & Reporting: We check and analyze the survey data. Then, we turn it into useful insights. We create reports on customer satisfaction and agent performance. These reports can be customized by agent ID, time, or other criteria. Monitoring & Management: Lastly, your Supervisors receive daily email reports. They can also watch agents in real time to track progress and improve the customer experience.

Our Customers

Join the growing list of businesses that partner with Primas.

Outdated survey systems erode customer trust and operational efficiency

Legacy tools fail to deliver actionable feedback, frustrating customers and staff

Obscured Pain Points

Surveys miss critical customer pain points.

Low Survey Participation

Customers ignore generic, impersonal surveys.

High Operational Costs

Surveys require excessive manual effort.

Disrupted Workflows

Integration issues slow down operations.

Unreliable Insights

Data fails to reflect true customer sentiment.

Customer Churn

Dissatisfaction goes unnoticed and unresolved.

Simplify customer feedback collection and drive efficiency in every call

Seamless Integration

Designed to plug into platforms like Avaya, Cisco, and Genesys with minimal downtime

Automated Feedback Collection

Reduces manual error and ensures unbiased, anonymous feedback following every call

Customizable Surveys

Adapt survey questions to capture relevant insights, driving actionable improvements

Omni-channel Interactions

Enhances survey reach and effectiveness by meeting customers on their preferred platforms

Real-Time Analytics

Immediate insights help adjust agent performance and customer service strategies

Cost Efficiency

A pay-as-you-go model ensures you only pay for what you use, saving costs in the long run

An All-In-One Cloud Post Call Survey For Contact Center Optimization

Transform customer feedback into operational insights and improved service.

US Government

Our solution automatically gathers unbiased feedback via the cloud right after each call, streamlining the process.

US Government

Get immediate feedback to empower agents with actionable performance insights.

US Government

Our cloud tool seamlessly fits into your contact center for improved operational efficiency.

Integration

Connect with tools you already use.

Frequently Asked Questions

Get answers about our consultation services.

Learn more about our services, the implementation process, and how we can work with your existing systems.

What is Primas Post Call Survey?

Primas Post Call Survey Solution

The Primas Post Call Survey Solution is a cloud tool that automates customer feedback after calls. As part of the comprehensive Primas’ Contact Center CX Solutions and gives real-time insights into agent performance and call results. The solution collects anonymous feedback, so you get an unbiased view of customer service. It easily fits with your contact center, lowering the cost of surveys and helping you spot areas to improve. This leads to better customer experiences and more efficient operations.

What are the main features of Post Call Survey?

Some main features of Primas Cloud Post Call Survey

Seamless Integration.
Automated System.
Customizable SurveysOmni-channel Interaction.
Surveys at the End of the Initial Call.
Custom Reports: CRM, Switch-ACD, and IVR Integration.
DTMF or Speech Recognition Support.
Many Contact Center Usage.

How does the technology works?

How Cloud Post Call Survey technology works with legacy contact centers like Avaya, Cisco, and Genesys (diagram).

How It Works

Customer Call:
A customer calls your contact center, via Avaya, Cisco, or Genesys. We record essential call details, like the agent and queue IDs, from the start. This ensures seamless tracking.
Survey Transfer:
After the call, the system automatically sends the customer to a survey. This happens through a CTI transfer. The system links the call details to the survey.
Survey Completion:
The customer fills out the survey and shares their feedback. Their responses are saved with a unique survey ID. This connects the feedback to the customer’s experience.
Data Processing & Reporting:
We check and analyze the survey data. Then, we turn it into useful insights. We create reports on customer satisfaction and agent performance. These reports can be customized by agent ID, time, or other criteria.
Monitoring & Management:
Lastly, your Supervisors receive daily email reports. They can also watch agents in real time to track progress and improve the customer experience.

What will happen after the booking a demo?

When you book a demo

You will receive an audit report and a suggested plan. Then, we will sit together to assess the effectiveness of the solution based on real data. Afterward, you can decide if you want to continue using the solution with no obligation

30-Minute Free Consultation.
No obligations.

On your call, you’ll discover how you can use AI customer service to:

Increase efficiency with intelligent automation
Enhance your digital CX across channels
Empower your human agents with AI-powered assistance

Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you

Easily Integrate Post Call Survey Into Your Legacy Contact Center.

Join the growing list of businesses that partner with Primas.

Outdated survey systems erode customer trust and operational efficiency

Simplify customer feedback collection and drive efficiency in every call

Transform customer feedback into operational insights and improved service.

Connect with tools you already use.