Case studies

First win in weeks.
Partner for years.

Government, healthcare, insurance and banking — every story on infrastructure the customer already ran, every system run by their own team today.

A contact-center leader and a Primas engineer walking a calm operations floor together

Four stories, one direction

Read them as one story.

Four engagements, four stages of the same relationship — start small, prove it under pressure, go deep, stay.

01
The first winBankingUnited States

Hold your place. Hang up the phone.

A regional bank fixed the thing callers hate most — hold — with FreedomQ callback beside its Avaya CM. Two VMs, ten queues, nothing else touched.

3 wksfrom contract to delivery
Read the banking story →
the queue spot held called back the place in line survives the hangup
02
The high-stakes proofGovernmentUnited States

Compliant from day one. Live in two months.

A state law-enforcement agency automated its firearm background-check line — StateRAMP/FedRAMP-grade, inside Azure Government, on a deadline every vendor called impossible.

2 mofrom start to live, fully compliant
FedRAMP authorizedStateRAMP authorized
Read the government story →
Dealer calls 24/7, automated Validated against state systems PROCEED DENIED every answer in statutory language
03
The full platformInsuranceUnited States

One voicebot. Three lines of business.

A supplemental insurance carrier replaced fragmented call handling for policyholders, coordinators and agents — 20+ core-system APIs, payments in a PCI zone, zero cloud migration.

98call flow modules on one platform
Read the insurance story →
Policyholders Coordinators Agents One platform 20+ APIS their core systems — untouched
04
The partner you keepHealthcareUnited States

Seven years as their innovation arm.

An academic health system kept its Avaya core — and kept Primas beside it, shipping the patient-communication ecosystem around Epic EHR, application after application.

7+ yrsof continuous partnership
HIPAA compliant
Read the healthcare story →
Patient IVR AI chatbots Agent CTI Outreach Their Avaya core KEPT · EPIC EHR

Why these stories rhyme

Different industries. Same pattern.

On the stack they ran

No story here begins with rip-and-replace.

Avaya cores, Azure Government, existing claims and billing systems — the AI moved in beside what worked, never instead of it.

Compliant where it mattered

FedRAMP. HIPAA. PCI.

Each engagement cleared the regime that governed it — compliance as the entry ticket, not an afterthought bolted on later.

Run by their teams now

Ownership was the deliverable.

Trained admins, flows their own people configure, systems owned in-house. Primas builds the next thing — not a dependency.

Trusted by

Visa Capital One Aflac Blue Cross Blue Shield UW Medicine NBT Bank
Lexington Medical Center HGS Sagility Decathlon Maison RMI VNG ZaloPay

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