Agent Screen Pop
The Primas CX Agent Screen Pop automatically “pops” the caller’s information onto the agent’s screen.
Agent screen pops are about empowering agents and satisfying customers by improving interactions and first-call resolution rates. The Primas CX Agent Screen Pop’s omni-channel design allows agents to automatically see more context about the customer regardless of whether it is a voice call, a message or a chat. With more information at hand, there are less questions. This, in turn, maximizes efficiency, improves interactions and enhances the customer relationship.
The server connects via CTI supporting multiple switching environments and integrates easily into contact center web portals.
