Contact Center Transition to the Cloud
In recent years, cloud offerings have reintroduced the option to include a best-of-breed approach. Best-of-breed was a dominant trend in the business world for many years. Primas is a global leader in cloud transitioning and is now firmly at the forefront of this re-energized movement. By leveraging its expertise, Primas helps companies seamlessly transition from traditional on-premise Contact Center infrastructure to cloud-based solutions. Primas has taken best-of-breed returning to the market by storm.
Primas' best-of-breed approach involves taking existing processes, applications, and services that make up an organization’s core competencies. Modernizing them with reliable cloud computing technology is essential. The PrimasCX solutions ensure that each component works together seamlessly while providing scalability and cost savings. In addition to this, PrimasCX provides large organizations transition to the cloud by delivering customized solutions that transition with you. PrimasCX also provides a high level of security, ensuring that data is HIPAA compliant.
Primas provides its clients with an array of options when it comes to best-of-breed cloud transitioning. Primas’ Cloud Transition Service provides guidance and assistance in migrating existing Contact Center applications and services to the cloud. In addition, Primas’ Managed Services help with ongoing maintenance and monitoring of traditional and cloud-based applications.
With major expertise in Avaya Contact Centers, Primas is able to offer specialized services for organizations that rely heavily on legacy Avaya infrastructures, such as AACC, Experience Portal, and Proactive Outreach Manager. A transition is different from a "transformation" in that you can smoothly adapt your model. A harsh transformation can often be a costly lesson, personally and professionally.
Transitioning also means that you can "sweat" the investment that you have already made in your existing infrastructure. In contracting economies, the ability to enhance what you already own can be a financial and competitive blessing.
