The modern AI Contact Center is not just one software; it’s a synchronized Ecosystem. This comprehensive approach is vital for optimizing customer experience operations. The ecosystem builds upon 5 AI solution sets designed to cover and optimize the entire customer interaction journey. Customer Experience Operations: 5 Essential AI Solutions for
AI Voicebot: A Powerful Partner, Not a Complete Replacement In recent years, Artificial Intelligence (AI) has revolutionized many fields. Customer Service (CS) is no exception. The AI Voicebot is noticeable in particular. However, many believe AI will “close deals flawlessly” or replace all staff. Instead, we need to look at
We’re still buzzing from the energy and insightful conversations at last month’s Contact Center Association of the Philippines (CCAP) event, which we proudly sponsored. While it’s easy to catch the buzz about the latest AI features and shiny new software, trust drove the #1 conversation throughout the event, not technology
This is a major milestone for the Primas team! For 30 years, we’ve worked to solve tough enterprise communication challenges. Today, we’re proud to announce a huge leap forward in that mission. Primas is officially an Oracle Partner in the United States and Southeast Asia! This partnership is much more
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