Contact Center Innovation

Computer Telephony Integration software (CTI) is a call center solution that enables computer systems to communicate with telephony systems, thus

From Email to SMS: Primas Group bring to you the must-have Omnichannel Call Center Features for modern small and medium

In today’s digital age, customer service has become a critical aspect of any business. For small businesses, delivering top-notch customer

In today’s ever-evolving digital landscape, it is necessary for you to offer a chat solution that lets your customers contact

In today’s business landscape, customer satisfaction is key to the success of any business. With the rise of social media

While Telemedicine can be a fantastic tool, the biggest failure of telemedicine is the inability of doctors to collect a