Revolutionize Customer Support with Screen Share & Video

Enable seamless collaboration between agents and customers through advanced screen sharing and video contact solutions. Resolve issues faster with visual communication.
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Our Customers

Join the growing list of businesses that partner with Primas.

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Time-warner
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Cox coms
health net
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Powerful Features for Better Support

Our comprehensive solution combines screen sharing and video contact capabilities to transform your customer support experience.

One-Click Screen Share

Send a secure link directly from your chat window. Customers can share their screen instantly without any downloads or installations.

HD Video Contact

Face-to-face communication builds trust and enables more effective problem-solving with crystal-clear video quality.

Enterprise Security

Bank-level encryption and compliance standards ensure your customer data remains protected throughout every interaction.

Screen Share Solution

The Screen Share app facilitates collaboration by sending a link from an agent's chat window for the customer to share their screen.

Instant Link Generation

Generate secure sharing links directly from agent chat interface

No Downloads Required

Browser-based solution works on any device without installation

Real-time Collaboration

See exactly what your customer sees for faster problem resolution

Dual Perspective Experience

See how our solution works from both agent and customer perspectives, ensuring optimal experience for everyone involved.

Agent View

Comprehensive control panel with customer screen visibility and communication tools

Agent Features:
  • Real-time screen viewing
  • Integrated chat communication
  • Remote cursor control

Customer View

Simple, intuitive interface that requires no technical expertise to operate

Customer Benefits:
  • One-click screen sharing
  • Privacy controls and permissions
  • Easy session termination
Video Contact Solution

Enhance customer relationships with face-to-face video communication. Build trust, improve understanding, and resolve complex issues through personal interaction.

HD
VIDEO QUALITY
24/7
AVAILABILITY
Key Benefits:
  • Crystal-clear HD video communication
  • Noise-canceling audio technology
  • Session recording for quality assurance
Proven Results

Join thousands of companies who have transformed their customer support with our solution.

87%

Faster Resolution

92%

Customer Satisfaction

50%

Cost Reduction

10K+

Active Users

Integration

Connect with tools you already use.

Frequently Asked Questions

Get answers about our consultation services.

Learn more about our services, the implementation process, and how we can work with your existing systems.

The Primas CX solution combines screen sharing and video conferencing directly within your contact center platform, enabling agents and customers to collaborate seamlessly without switching apps.

Customers can share their entire desktop, a specific application window, or selected browser tabs—whatever they choose to reveal.

Agents send a secure link via chat. The customer clicks the link and grants permission to share their screen instantly.

Agents provide a one-click link in the chat window. Clicking it initiates a video session—no external downloads required.

A single server can handle thousands of concurrent sessions, each accessible via a web interface for monitoring and management.

No. All sessions run in the customer’s web browser—there are no downloads or plugins needed.

Primas offers 24/7 technical support, regular updates, and onboarding training to ensure smooth deployment and operation.

Supervisors can view all live screen share and video sessions through a centralized dashboard, enabling real-time oversight and assistance.

Yes. Both solutions support branding customization—you can match colors, fonts, and logos to your corporate identity.

30-Minute Free Consultation.
No obligations.

On your call, you’ll discover how you can use AI customer service to:

  • Increase efficiency with intelligent automation
  • Enhance your digital CX across channels
  • Empower your human agents with AI-powered assistance
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Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you

Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you