Contact Center Innovation

Latest Blog, Trends and Insights

Mike Mastro

As part of the Primas market expansion plan, you will find them as a sponsor of the Mitel Next Partner

Pascal Ouendeno

In today’s fast-paced business environment, contact centers have become critical for providing exceptional customer service. As customer expectations grows, companies

Pascal Ouendeno

In today’s fast-paced and ever-evolving digital landscape, customers expect to interact with companies through multiple channels, including social media, email,

Pascal Ouendeno

Computer Telephony Integration software (CTI) is a call center solution that enables computer systems to communicate with telephony systems, thus

Pascal Ouendeno

From Email to SMS: Primas Group bring to you the must-have Omnichannel Call Center Features for modern small and medium

Pascal Ouendeno

In today’s digital age, customer service has become a critical aspect of any business. For small businesses, delivering top-notch customer

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