Contact Center Innovation

Latest Blog, Trends and Insights

Pascal Ouendeno

WhatsApp has become an essential communication tool for businesses, especially those that provide customer service. With over two billion monthly

Pascal Ouendeno

Talking about the benefits of chatbots for your business, many of us know that the need for effective customer service

Mike Mastro

 Joins network of companies transforming customer engagement with solutions that leverage the capabilities of Avaya’s leading Cloud Communications portfolios. LOS

Pascal Ouendeno

Providing top-notch customer service can be the difference between retaining a loyal customer and losing them to a competitor. In

Mike Mastro

FOR IMMEDIATE RELEASE Primas Group and Binah.ai Announce Collaboration to Deliver AI-Powered Video Health Measurements Los Angeles, CA – Primas

Mike Mastro

See Primas at the Call & Contact Center Expo in Las Vegas NV, April 26th and 27th, where they will

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