WhatsApp has become an essential communication tool for businesses, especially those that provide customer service. With over two billion monthly active users worldwide, WhatsApp customer service delivery can be efficient and cost-effective way to resolve your customers issues and build relationships. WhatsApp Customer Service: A Guide to Using the App How to use WhatsApp for […]
The Must Have Omnichannel Call Center Features For Modern SME 2023
From Email to SMS: Primas Group bring to you the must-have Omnichannel Call Center Features for modern small and medium enterprise to give 5 stars customer services. I. Definition of Omnichannel What is a Omnichannel Call Center solution? An Omnichannel Contact Center Solution is an innovative type of customer service technology that helps your businesses […]
Customer Satisfaction Made Easy: The Benefits of Using Contact Center Software
In today’s business landscape, customer satisfaction is key to the success of any business. With the rise of social media and online reviews, negative customer experiences can quickly harm a company’s reputation. Fortunately, Understanding the benefits of using contact center software can be a game changer for your call agents. The Benefits of Using Contact […]