Contact Center Innovation

Latest Blog, Trends and Insights

Pascal Ouendeno

In today’s ever-evolving digital landscape, it is necessary for you to offer a chat solution that lets your customers contact

Pascal Ouendeno

In today’s business landscape, customer satisfaction is key to the success of any business. With the rise of social media

Mike Mastro

While Telemedicine can be a fantastic tool, the biggest failure of telemedicine is the inability of doctors to collect a

Mike Mastro

The volume of healthcare patient communications is increasing exponentially, and patients want a hyper-personalized experience. The healthcare industry has been

Mike Mastro

Contact Center Transition to the Cloud In recent years, cloud offerings have reintroduced the option to include a best-of-breed approach. 

Mike Mastro

Also known as DTx, is a  new term that refers to the use of digital technologies in the diagnosis, treatment,

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