Never Lose a Customer to a Dropped Call

Automatically reconnect disconnected calls to the same agent. Eliminate frustration, improve customer satisfaction, and boost your team's efficiency.
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Call Reconnection

Status: Active

Status: Active

2.3s

Reconnect Time

98.7%

Success Rate

Trusted By

Leading enterprises across the globe.

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How ReconX Works

ReconX provides 2 ways to reconnect, with the same result of connecting the repeat caller with the original agent.

Agent Initiates Reconnect

1

A small pop-up window appears on the agent's screen when a caller is disconnected

2

Agent has a configurable amount of time (usually 3 seconds) to click the button

3

Primas CX FreedomQ automatically places an outbound call, verifies the person, and reconnects to the SAME agent

Caller Initiates Reconnect

1

The disconnected caller simply re-dials the number

2

ReconX recognizes the inbound call and provides a personal greeting with the Welcome Back feature

3

If related to the previously disconnected call, ReconX reconnects the caller to the SAME agent or Department

You will get a full package of

Complete voice system security solution designed for enterprise protection

Customer

Reduces the frustration of having to re-explain the nature of the call to multiple agents

Agent

Improves performance and morale by maintaining conversation continuity and customer relationships

Operations

Reduces costs of hold time, longer calls, tolls, and infrastructure requirements

Everyone

Increases customer retention and builds loyalty through seamless service recovery

Integration

Connect with tools you already use.

Frequently Asked Questions

Get answers about our consultation services.

Learn more about our services, the implementation process, and how we can work with your existing systems.

ReconX automatically reconnects disconnected calls to the same agent, minimizing callback friction for mobile-initiated drops.

Agent-Initiated Reconnect

  • A pop-up appears on the agent’s screen when a call drops.
  • Agent has a configurable window (commonly ~3 seconds) to click the reconnect button.
  • ReconX (via Primas CX FreedomQ) places an outbound call, verifies the caller, and reconnects them to the same agent.

Caller-Initiated Reconnect

  • Caller redials the number.
  • ReconX recognizes the inbound call and plays a “Welcome Back” greeting.
  • If related, the system routes the caller back to the same agent or department.

ReconX integrates with Primas CX/FreedomQ and existing CTI/ACD infrastructures to enable reconnection and verification workflows.

30-Minute Free Consultation.
No obligations.

On your call, you’ll discover how you can use AI customer service to:

  • Increase efficiency with intelligent automation
  • Enhance your digital CX across channels
  • Empower your human agents with AI-powered assistance
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Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you

Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you