Contact Center Innovation

The volume of healthcare patient communications is increasing exponentially, and patients want a hyper-personalized experience. The healthcare industry has been

Revolutionizing Telemedicine with AI-Powered Remote Triage and Touchless Vitals   The Next Frontier in Digital Health: Pre-Telemedicine Triage The dream

Contact Center Transition to the Cloud In recent years, cloud offerings have reintroduced the option to include a best-of-breed approach. 

Also known as DTx, is a  new term that refers to the use of digital technologies in the diagnosis, treatment,