Revolutionizing Customer Experience: The Power of Contextual AI in Voice Triage We all remember the frustration: a phone IVR system that felt less like a conversation and more like a keyword matching game. You might utter a word like “billing,” and regardless of whether you were saying “I have a
Joins network of companies transforming customer engagement with solutions that leverage the capabilities of Avaya’s leading Cloud Communications portfolios. LOS ANGELES — Primas Group today announced it has been selected by Avaya, a global leader in solutions that enhance and simplify communications and collaboration, for membership as a Technology Partner
FOR IMMEDIATE RELEASE Primas Group and Binah.ai Announce Collaboration to Deliver AI-Powered Video Health Measurements Los Angeles, CA – Primas Group, a leading global communications ISV (Independent Software Vendor), and Binah.ai, a leading health and wellness check software powered by artificial intelligence (AI), today announced a strategic collaboration to integrate
See Primas at the Call & Contact Center Expo in Las Vegas NV, April 26th and 27th, where they will have a “Big Reveal.” See the latest in advanced contact center applications and also why Primas is changing the way we think about healthcare access across the globe. Detail for
As part of the Primas market expansion plan, you will find them as a sponsor of the Mitel Next Partner Summit in Denver, presenting to over 300 top Mitel partners from around the globe. Mitel partners will be some of the first to view the latest healthcare solutions that Primas
While Telemedicine can be a fantastic tool, the biggest failure of telemedicine is the inability of doctors to collect a patient’s vitals. In many cases, it isn’t possible at all unless the patient has specialized equipment at hand. Doctors must rely on the patients to provide their own data, which
The volume of healthcare patient communications is increasing exponentially, and patients want a hyper-personalized experience. The healthcare industry has been a traditional laggard in this area but has slowly introduced more advanced capabilities. They have been learning from industries like airlines, retail, and hospitality. Helped by integrations between EHR data,
Revolutionizing Telemedicine with AI-Powered Remote Triage and Touchless Vitals The Next Frontier in Digital Health: Pre-Telemedicine Triage The dream of truly remote medicine has always centered on two critical elements: the ability to gather a patient’s real-time vital signs and efficiently perform a comprehensive triage—all without the need for
Contact Center Transition to the Cloud In recent years, cloud offerings have reintroduced the option to include a best-of-breed approach. Best-of-breed was a dominant trend in the business world for many years. Primas is a global leader in cloud transitioning and is now firmly at the forefront of this re-energized
Also known as DTx, is a new term that refers to the use of digital technologies in the diagnosis, treatment, and prevention of diseases. The global digital therapeutics market is growing at a compound annual growth rate (CAGR) of between 25.1% to 36.9% from 2019 to 2030, according to reports
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