Modern TTY-SMS Support that Empowers the Deaf and Hard of Hearing Community.

In today's fast-paced world, a phone call is often the first step to getting help. But for millions of deaf and hard-of-hearing individuals, traditional phone lines are a barrier. Outdated TTY systems are clunky, slow, and require specialized hardware. It's time for a change. Our TTY-SMS solution transforms any standard call into a seamless, real-time text conversation, creating an inclusive and efficient support experience for everyone.

Our Customers

Join the growing list of businesses that partner with Primas.

Seamless Conversations, Zero Complexity

Empower your agents and delight your customers with a simple, intuitive flow.

The Caller's Experience: Simple & Familiar

The customer uses their native messaging app to communicate. It's fast, private, and requires no learning curve. They get the help they need, on their terms.

The Agent's Workspace: Unified & Efficient

Your agent manages the TTY-SMS conversation right alongside other digital channels. The clean interface provides full context, history, and tools for a quick resolution.

More Than Compliance, It's a Connection

Discover the tangible benefits of truly accessible support

For Your Business

Achieve & Exceed ADA Compliance

Provide an effective, readily available communication channel that meets and exceeds legal requirements.

Expand Your Customer Base

Tap into an underserved market of millions who will choose your service because you make the effort to include them.

Enhance Brand Reputation

Be recognized as a forward-thinking, empathetic, and inclusive organization.

Boost Agent Efficiency

Agents handle text-based conversations faster than traditional TTY calls, reducing handle times and improving overall productivity.

For Your Customers

Independence & Dignity

Customers can communicate directly and privately without relying on a third-party relay service.

Speed & Convenience

Get immediate support via a familiar text interface, eliminating the frustration of outdated technology.

Privacy & Security

Sensitive information is shared directly between the customer and your agent, ensuring confidentiality.

Built for the Modern Contact Center

Powerful features designed for clarity, efficiency, and scale. Our platform is packed with robust tools that integrate seamlessly into your existing infrastructure, giving your team everything they need to succeed.

Unified Agent Dashboard

Manage TTY-SMS, live chat, and other digital channels from a single, streamlined interface.

Intelligent Call Routing

Automatically direct TTY-SMS sessions to agents with specialized training or availability.

Full Conversation History & Transcripts

Maintain a complete, searchable log of all interactions for quality assurance, training, and compliance.

Canned Responses & Templates

Empower agents to respond to common questions instantly with pre-approved text snippets.

Real-Time Analytics & Reporting

Track key metrics like session volume, wait times, and customer satisfaction scores to optimize performance.

Secure & HIPAA-Compliant Options

End-to-end encryption and features designed to protect sensitive patient information.

Hear From Our Partners

See how organizations are transforming their customer experience

"Before implementing this TTY-SMS solution, we were struggling with our legacy relay system. The switch was seamless, and our agents found it incredibly intuitive. We've seen a 40% reduction in handle time for these calls and the feedback from our deaf customers has been overwhelmingly positive. It's been a game-changer for our accessibility goals."

Head of Customer Support

a leading Innovations Corp

"As a founder, building an inclusive company from day one was non-negotiable. We needed a solution that was both compliant and genuinely user-friendly. This platform delivered on both fronts. It's easy to manage and shows our customers that we're serious about serving everyone, regardless of their ability."

Founder

a fast-growing Fintech Startup

"Patient communication is paramount. Providing a secure, private, and dignified way for our deaf and hard-of-hearing patients to contact us is critical. This TTY-SMS service is not only HIPAA-compliant but has also significantly improved patient satisfaction scores. It's an essential part of our communication toolkit."

Director of Patient Experience

a major Healthcare Network

Frequently Asked Questions

Everything you need to know about our TTY-SMS solution

Learn more about our solutions, the implementation process, and how we can work with your existing systems.

How is this different from a traditional TTY service?

Traditional TTY requires both parties to have a TTY device and uses a slow, character-by-character transmission. Our solution uses the customer’s existing mobile phone and a standard SMS interface, making it faster, more accessible, and requiring no special hardware.

Is the platform secure?

Absolutely. All conversations are encrypted in transit. We also offer a HIPAA-compliant package for organizations in the healthcare industry that require enhanced data protection.

Do my agents need special training?

Minimal training is required. The interface is designed to be as intuitive as a standard chat application. We provide comprehensive onboarding materials and support to ensure your team is confident and ready.

How does billing work? Are there extra fees for the customer?

Billing is handled through your existing phone service provider. The caller is only charged their standard rate for a phone call; they are not charged for sending or receiving text messages, making it a completely free service for them to use.

Does this solution make our company ADA compliant?

Providing an effective communication channel for individuals with disabilities is a key component of the Americans with Disabilities Act (ADA). Our TTY-SMS solution is a powerful and modern way to meet these requirements and demonstrate a good-faith effort towards accessibility.