Terms and Conditions
Last Revised: October 24, 2024
Thank you for visiting a PRIMAS GROUP, Inc. website.
1. Acceptance of Terms
By using Primas Group's wesbites, software and services ("Services"), whether obtained directly or through an authorized seller or reseller, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, do not use our Services.
2. Service Description
Primas Group provides contact center software solutions that enable businesses to manage customer communications through various channels including voice, text messaging, email, and other digital platforms.
3. Service Access
3.1. Access to our Services is provided through contractual agreements with Primas Group or its authorized sellers and resellers.
3.2. You agree to comply with the terms of your service contract in addition to these Terms and Conditions.
3.3. You are responsible for maintaining the confidentiality of any access credentials provided to you.
3.4. You are responsible for all activities that occur under your authorized access.
4. Text Messaging Terms
By providing your mobile phone number on the website, you agree to receive recurring text messages from Primas Group to the mobile phone number with which you enroll. You certify that your mobile number provided is true and accurate and that you are authorized to enroll the designated mobile number to receive such text messages. You acknowledge and agree that the text messages may be sent using an automatic telephone dialing system and that message and data rates apply. You may unsubscribe from text messages at any time by replying "STOP" to any text message you receive from Primas Group. For help, text "HELP" to any text message you receive from Primas Group. You consent that following such a request to unsubscribe, you may receive one final text message from Primas Group confirming your request. Mobile carriers are not liable for delayed or undelivered messages.
5. Acceptable Use
5.1. You agree not to:
- Violate any applicable laws or regulations
- Send spam or unauthorized messages
- Harass, abuse, or harm others
- Infringe on intellectual property rights
- Attempt to gain unauthorized access to the Services
- Use the Services for any illegal purposes
5.2. Primas Group reserves the right to suspend or terminate services to any user violating these terms.
6. Privacy and Data Protection
6.1. Our collection and use of personal information is governed by our Privacy Policy.
6.2. You agree to comply with all applicable data protection laws and regulations.
6.3. You are responsible for obtaining necessary consents from individuals whose data you process using our Services.
7. Payment Terms
7.1. Payment terms are as specified in your service contract with Primas Group or its authorized seller/reseller.
7.2. Unless otherwise specified in your service contract, fees are non-refundable.
8. Service Availability and Support
8.1. While we strive for 99.9% uptime, we do not guarantee uninterrupted access to our Services.
8.2. Technical support is provided as specified in your service contract.
8.3. We may perform maintenance or updates that could temporarily affect service availability.
9. Intellectual Property
9.1. All intellectual property rights in the Services belong to Primas Group.
9.2. You retain all rights to your content and data.
9.3. You grant us a license to use your content as necessary to provide the Services.
10. Limitation of Liability
10.1. Our liability is limited as specified in your service contract.
10.2. We are not liable for:
- Indirect or consequential damages
- Lost profits or revenue
- Service interruptions
- Lost or corrupted data
- Third-party claims
11. Indemnification
You agree to indemnify and hold harmless Primas Group from any claims arising from:
- Your use of the Services
- Your violation of these Terms
- Your content
- Your violation of any laws or regulation
12. Modifications to Terms
12.1. We may modify these Terms at any time by posting updated Terms on our website.
12.2. Your continued use of the Services after such modifications constitutes acceptance of the updated Terms, subject to any existing service contracts.
13. Termination
13.1. Termination terms are as specified in your service contract.
13.2. We may terminate or suspend your access for violations of these Terms.
13.3. Upon termination:
- You must cease using our Services
- You remain liable for any outstanding payments
- Sections on privacy, payment, intellectual property, and liability survive termination
14. Governing Law
These Terms are governed by the laws of [Jurisdiction], without regard to conflict of law principles.
15. Contact Information
For questions about these Terms, contact us at: Primas Group contact@primas.net or call us at (+1).888-477-4627
16. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.
17. Relationship with Service Contracts
17.1. These Terms and Conditions supplement your service contract with Primas Group or its authorized seller/reseller.
17.2. In the event of any conflict between these Terms and your service contract, the terms of your service contract shall prevail.
PRIMAS GROUP, Inc