Build Your Dream Contact Center, Anywhere in the World.

Transform your customer service with borderless talent and unlimited possibilitiesThe age of the physical call center is over. With Primas CX Remote Agent, you can hire the best talent, regardless of location, and empower them to deliver exceptional customer service from the comfort of their homes.
Explore Solutions
Remote Agent Solution for Call Centers
Our Customers

Join the growing list of businesses that partner with Primas.

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Tired of the Constraints of a Traditional Contact Center?

Break free from outdated limitations and embrace the future of distributed work

High Overhead Costs

Soaring rent, utilities, and hardware expenses drain your budget.

Limited Talent Pool

You're forced to hire from a small geographic radius, missing out on top-tier agents.

Business Disruption Risks

A single local outage, weather event, or health crisis can bring your entire operation to a halt.

Everything Your Agents Need, Right in Their Browser

Enterprise-grade workstation without a single software installation

The Zero-Footprint Agent Desktop

Instant access through any standard web browser

  • Single-pane omnichannel management for calls, email, chat, and social.
  • CRM integration: pull customer records and history instantly for tailored service.
  • Cut IT burden: no image handling, individual licenses, or endless support.

Crystal-Clear WebRTC Softphone

Enterprise-grade voice quality without hardware costs

  • HD voice quality: crystal-clear calls that build trust and speed resolution.
  • No special hardware: agents use standard USB headsets, cutting equipment costs up to 70%.
  • Click-to-Dial & CTI: Automatically log calls, pop customer screens, and eliminate manual dialing errors.

Built for the Work-From-Anywhere Model

Comprehensive tools for remote team management

  • Real-Time Monitoring: Whisper, barge, and monitor calls live to provide instant coaching and support.
  • Automated workforce management to plan shifts, predict demand, and enforce SLAs.
  • Real-time digital wallboards show KPIs on-screen to drive team focus and engagement.

Go from Hire to Hero in Under 24 Hours

Streamlined setup process for rapid onboarding

  • Simple onboarding portal: new agents click one link, log in, and enter their training environment.
  • Role-Based Access: Grant the right level of access to agents, supervisors, and admins with a few clicks.
  • Instant Scalability: Need to scale up for a seasonal rush? Add 100 new remote agents to your system in minutes.
Loved by Forward-Thinking Companies.

Don't just take our word for it. Here's what our customers have to say about working with Primas.

"Switching to Primas CX Remote Agent was a game-changer. We cut our operational costs by 40% and saw our agent satisfaction scores skyrocket because we could finally offer true flexibility. We hired amazing agents from three different states in our first month."
Christine
Director of Customer Operations
"I was skeptical about working from home, but the Primas CX desktop is so smooth and reliable. It has everything I need in one place. I feel more connected and productive than ever, and I love the freedom it gives me."
Isabel
Senior Customer Service Agent
Integration

Connect with tools you already use.

30-Minute Free Consultation.
No obligations.

On your call, you’ll discover how you can use AI customer service to:

  • Increase efficiency with intelligent automation
  • Enhance your digital CX across channels
  • Empower your human agents with AI-powered assistance
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Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you

Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you