Voice of the Customer Solution

Post Contact Survey

The flexible Primas CX Post Call Survey solution can be implemented in a variety of ways to meet your specific requirements.
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Our Customers

Join the growing list of businesses that partner with Primas.

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Choose Your Survey Solution

Select the implementation that best fits your contact center needs

Simple Cloud Survey Solution

Provides basic information on the health of the contact center and general customer satisfaction

  • Surveys can be accomplished in hours
  • Quick deployment and setup
  • Essential customer feedback metrics

Automated Survey Solution

Integrated with Primas CX on-premise for detailed insights

  • Detailed agent and queue information
  • Omni-channel interaction surveys
  • Automatic or scheduled callback surveys
  • Multiple report formats

Intelligent Survey

Advanced analytics for specific types of activity

  • Surveys long calls, repeat calls, first call resolutions
  • Root cause analysis capabilities
  • Identifies improvement opportunities
  • Highlights excellence areas

E-POP | Experience POP

Comprehensive Voice of the Customer solution

  • Captures feedback how and when you need it
  • Monitor employee performance
  • Measure contact center success
  • Used by sophisticated contact centers worldwide
Why Choose Primas CX Post Contact Survey?

Comprehensive feedback solutions that help you satisfy customers and measure success

Actionable
Insights
Provides results in various formats to pinpoint successes and areas for improvement
Employee Monitoring
Track agent performance and identify training opportunities with detailed agent-level analytics
Customer Satisfaction
Measure and improve customer satisfaction with real-time feedback and trend analysis
Industry
Leader
Join sophisticated contact centers worldwide who trust Primas CX Post Contact Survey
Sample Reports

Comprehensive reporting to identify strengths and areas for improvement

Lowest Scoring Agents
Identify training opportunities and performance gaps
Monthly Survey Overview
Track survey completion rates and trends over time
Automated Survey Solution | Primas
Satisfaction Overview
Visual breakdown of customer satisfaction levels
Summary by Day of Week
Discover patterns in customer satisfaction by day
Post Contact Survey Solution | Primas Group
Summary by Hour
Optimize staffing based on hourly satisfaction trends
Post Contact Survey Solution
Ready to Get Started?

Join sophisticated contact centers worldwide using Primas CX Post Contact Survey

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Integration

Connect with tools you already use.

30-Minute Free Consultation.
No obligations.

On your call, you’ll discover how you can use AI customer service to:

  • Increase efficiency with intelligent automation
  • Enhance your digital CX across channels
  • Empower your human agents with AI-powered assistance
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Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you

Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you