Healthcare

Intelligent Automation for Pharmacy Communications

Primas connects pharmacists and patients through secure, efficient messaging that improves medication adherence and reduces administrative burden.
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Our Customers

Join the growing list of businesses that partner with Primas.

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Healthcare Communication Challenges

Healthcare practices face constant interruptions that impact patient care quality and staff productivity.

Time Management Issues

Valuable time is lost switching between patient care and phone management tasks.

Constant Interruptions

Technicians can't focus on patient care when phones ring continuously throughout the day.

Patient Experience

Patients receive inconsistent communication and longer wait times for responses.

The Primas Solution
Our next-generation communication platform transforms how hospitals manage patient interactions, streamline workflows, and deliver exceptional care.
  • Intelligent call routing and management
  • Seamless integration with hospital systems
  • Real-time analytics and reporting
  • Scalable cloud-based architecture
Powerful Features for Modern Pharmacies

We work with your Pharmacy System AND your phone system to help patients and staff work in harmony.

Intelligent Assistant

Intelligent voice assistant understanding patients, delivering tailored replies with seamless human handoff.

Call Management

Reduce technician distractions with automated inquiries, freeing staff for essential pharmacy work.

HIPAA Compliance

Secure, cloud or on-premise system ensuring patient data protection and compliance.

Primas Integration

Using the Primas Pharmacy Communications System to manage your patients is a breeze. Our HIPAA compliant secure cloud-based or on-prem system manages everything you need.

Pharmacy System Integration

We connect to a number of Pharmacy systems including:

Epic Willow
PrimeRx
Rx30
PioneerRX

Phone System Integration

We are experts at phone system integration, so we manage patient communications and automation based on what data we have available.

Human Touch Always Available

Your patients will have the options to get the answers they need from our Intelligent Voice Assistant and always have the option to speak with a human when they want.

Telemedicine
Remote Vitals Collection

Use the camera on a smartphone, tablet or PC to collect vitals anywhere, anytime.

Automatically check in on your patients and escalate anything that might need attention. Our sequenced Triage and Vitals formula can even load onto a Self-Service Kiosk or robot.

Heart Rate Monitoring

Blood Pressure Analysis

Camera-Based Detection

How It Works:
The cell phone camera video feed can reveal varying elements of blood flow, seen in different parts of the light spectrum and analyzed to deliver the readings. Our technology uses signal processing and AI combined with proprietary mathematical analysis of signals from exposed skin on the human face.
Remote Vitals | Contact Center Solution | Primas Group
Integration

Connect with tools you already use.

Frequently Asked Questions

Get answers about our consultation services.

Learn more about our services, the implementation process, and how we can work with your existing systems.

Primas solutions are vendor agnostic, which means we work with anyone.  Our Over-The-Top (OTT) software, layers on top of and around current vendors and not only integrates with them but enhances their functionality. .

Absolutely!  We recognize that some people are happy to talk to our system and get the answers they need, but others want to talk to you no matter what.  We  identify if someone is having trouble, or wants to talk to a technician.  This way, you only get calls that need your attention and others can be handled by your virtual helper.

In simple terms, the cell phone camera video feed can reveal varying elements of blood flow, seen in different parts of the light spectrum and analyzed to deliver the readings.  

More technically there is a unique mix of signal processing and AI technologies, combined with a proprietary mathematical back-end to analyze a signal taken from exposed skin on the surface of a human face. It applies motion compensation and illumination normalization and supports any gender and skin color. The health parameters extraction is based on a remote photoplethysmography rPPG or PPG signal (using the touch of a finger on the smartphone or tablet’s rear camera for challenging environmental conditions like complete darkness).

Sure.  Our system can handle more than one Pharmacy with varying locations and time zones if needed.  Individual pharmacies can their individual settings and can even recognize provider calls after hours.

You might be surprised at how good the return on investment might be.  We can free up technician time more than enough to pay for the service.

Depending on how many sites you have and any integrations needed, we can have you up and running in a couple of days to a couple of weeks.

30-Minute Free Consultation.
No obligations.

On your call, you’ll discover how you can use AI customer service to:

  • Increase efficiency with intelligent automation
  • Enhance your digital CX across channels
  • Empower your human agents with AI-powered assistance
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Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you

Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you