WebFQ Click-To-Call Software
WebFQ is a click-to-be-called solution that integrates your website with your contact center, making it easy and convenient for potential and existing customers to connect with the proper department.
How it works – WebFQ Click-To-Call Software
WebFQ click-to-call Software provides an easy to deploy, easy to use click-to-be-called widget to your website.
- Customers simply complete a few fields and then submit the form
- Their contact information is then placed into the appropriate department queue
- When it is their turn to speak with an agent, an outbound call is placed by FreedomQ
- The caller is then verified and transferred to the next available agent
Primas CX WebFQ Click to Call done right!
Convenience delivered via click-to-be-called technology
- Improve Conversations
- Increase Customer Retention
- Enhance Operational Performance
- Improve Operational ROI
- Reduce Agent Turnover
Benefits to your agents
- Happy customers make happy agents; happy agents retain customers
- Reduce customer frustrations and positively impact agent performance
- Improve performance, increase conversions and upsells, and reduce agent and customer churn
Benefits to existing and potential customers
- Helps website visitors get answers quickly and easily
- Allows visitors to do what they want with their time, instead of waiting on hold.
Benefits To Your Organization
- Helps you convert website visitors into sales by making it easy for them to connect with a live person
- Improves the customer experience, increases satisfaction and reduces churn
- Helps you increase the ROI of your infrastructure by building on your existing IVR/CTI/ACD technology
- Frees up ports and reduces toll charges by getting customers to the right agents when they become available
- Improves the overall operation of your contact center