WebFQ

WebFQ Click-To-Call Software

WebFQ is a click-to-be-called solution that integrates your website with your contact center, making it easy and convenient for potential and existing customers to connect with the proper department.

WebFQ Click-To-Call Software | Click-To-Call Solution | Primas

How it works - WebFQ Click-To-Call Software

WebFQ click-to-call Software provides an easy to deploy, easy to use click-to-be-called widget to your website.

  • Customers simply complete a few fields and then submit the form
  • Their contact information is then placed into the appropriate department queue
  • When it is their turn to speak with an agent, an outbound call is placed by FreedomQ
  • The caller is then verified and transferred to the next available agent

Primas CX WebFQ Click to Call done right!

Convenience delivered via click-to-be-called technology

  • Improve Conversations
  • Increase Customer Retention
  • Enhance Operational Performance
  • Improve Operational ROI
  • Reduce Agent Turnover

Benefits to your agents

  • Happy customers make happy agents; happy agents retain customers
  • Reduce customer frustrations and positively impact agent performance
  • Improve performance, increase conversions and upsells, and reduce agent and customer churn

Benefits to existing and potential customers

  • Helps website visitors get answers quickly and easily
  • Allows visitors to do what they want with their time, instead of waiting on hold.
    WebFQ Click-To-Call Software for Call Agents

Benefits To Your Organization

  • Helps you convert website visitors into sales by making it easy for them to connect with a live person
  • Improves the customer experience, increases satisfaction and reduces churn
  • Helps you increase the ROI of your infrastructure by building on your existing IVR/CTI/ACD technology
  • Frees up ports and reduces toll charges by getting customers to the right agents when they become available
  • Improves the overall operation of your contact center