Click-To-Call Software Done Right

WebFQ integrates seamlessly with your website and contact center, making it effortless for customers to connect with the right department instantly.

Call Request Widget

Name

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Phone Number

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Department

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Trusted By

Leading enterprises across the globe.

Convenience Delivered via Click-To-Be-Called Technology

Transform your customer experience with our innovative approach to connecting visitors with your team

Improve Conversations

Enhance the quality of customer interactions and build stronger relationships through seamless communication.

Increase Customer Retention

Access call history, previous CSR interactions, and customer details instantly.

Evolution FCR Integration

Seamlessly integrates with Primas Evolution FCR for optimal performance.

How WebFQ Works

Simple, efficient, and customer-focused in just 4 easy steps

Customer Submission

Customers simply complete a few fields and submit the form on your website.

Queue
Placement

Their contact information is placed into the appropriate department queue automatically.

Outbound
Call

When it's their turn, an outbound call is placed by FreedomQ to the customer.

Agent
Transfer

The caller is verified and transferred to the next available agent seamlessly.

Benefits for Everyone

WebFQ delivers value across your entire organization

For Your Agents

For Your Customers

For Your Organization

Frequently Asked Questions

Get answers about our consultation services.

Learn more about our services, the implementation process, and how we can work with your existing systems.

What is WebFQ?

WebFQ is a click-to-be-called widget that connects website visitors to your contact center, queues their request to the correct department, and uses FreedomQ to place an outbound callback when an agent is available.

How does a visitor request a callback?

The visitor completes a short web form (name, phone, optional routing info) and submits it; the request is placed into the appropriate department queue.

How is the callback delivered?

FreedomQ places an automated outbound call when the visitor’s position reaches the front of the queue, verifies the caller, and transfers them to the next available agent.

What systems does WebFQ integrate with?

WebFQ integrates with existing IVR, CTI, ACD, CRM, and FreedomQ for outbound placement and queue management.