End of Life Notice

Avaya Interaction Center End of Life

All things must come to an end. Avaya placed the final version of Interaction Center (IC) 7.3.x on the End-of-Sale list on November 15th, 2022. End of support is less than a year later.
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Explore Options

Nov 2022

End of Sale

2023

End of Support

7.3.x

Final Version

Time is Critical

Don't wait until the last minute. Start planning your migration strategy now to avoid rushed decisions.

You Have Options

Stay, migrate, or choose a hybrid approach. We'll help you find the best path forward.

"Your best friend is time. Some decisions take a long time to implement, so the more time you can give yourself the better."

Now What?

An End-of-Life product isn’t the end of the world

Take a deep breath and consider the impact of losing IC as a product, and what your best options are.  You are likely to be surprised.

If you are heavily invested and have a lot of agents, your choices are more important and may be part of a larger strategy.

Your best friend is time.  Some decisions take a long time to implement, so the more time you can give yourself the better, so start planning now.

Find a professional company with a lot of experience, like Primas, to help you navigate your options.

Your Three Paths Forward

Choose the strategy that fits your timeline and business needs

Stay

Extend Your Investment

Stay with your solution until the very last minute and get extended support. Squeeze as much value from your investment as possible.

Migrate

Cloud or New Vendor

Migrate to the Avaya cloud or to another vendor for what you need. A complete transformation with modern capabilities.

  • Migration to Avaya Cloud solutions
  • Third-party vendor alternatives
  • Complete system transformation
  • Professional migration services
Learn More

Hybrid

Best of Both Worlds

Get the best of both worlds, save
money and frustration. A slower, safer transition that preserves your investment.

  • Gradual transition approach
  • Preserve existing functionality
  • Bridge between old and new systems
  • Minimize agent disruption
Learn More
PrimasCX OmniChannel

Delivering Omnichannel functionality to Contact Centers Regardless of Brand or Age

Enhanced Features Beyond Avaya IC

Customizable Intelligent Workflows

Advanced automation and routing beyond standard capabilities

Intelligent Routing Engine

Smart distribution of tasks based on agent skills and real-time availability

Social Media Monitoring

Robust, comprehensive social engagement functionality and analytics

Multi-Vendor Integration Options

Smooth, seamless integration with your pre-existing infrastructure setup

All Media Channels Supported

Voice

Email

Chat

Video

Mobile

Web

Learn More
PrimasCX OmniChannel vs Avaya IC

Delivering Omnichannel functionality to Contact Centers Regardless of Brand or Age

Avaya Interaction Center

End of Life

  • Any Media Universal Routing & Queuing
  • Voice, Email, Web contact management & Collaboration
  • Video, Mobile & Social Media Management
  • Agent Desktop Clients
  • Applications & Infrastructure Integration
  • Centralized Administration & Management
  • Customizable Intelligent Workflows
  • Intelligent Routing Engine
  • Social Media Monitoring
  • Multi-Vendor Integration Options

PrimasCX OmniChannel

Enhanced & Future-Ready

  • Any Media Universal Routing & Queuing
  • Voice, Email, Web contact management & Collaboration
  • Video, Mobile & Social Media Management
  • Agent Desktop Clients
  • Applications & Infrastructure Integration
  • Centralized Administration & Management
  • Customizable Intelligent Workflows
  • Intelligent Routing Engine
  • Social Media Monitoring
  • Multi-Vendor Integration Options

✨ All Avaya IC features + Enhanced capabilities + Future-proof architecture

30-Minute Free Consultation.
No obligations.

On your call, you’ll discover how you can use AI customer service to:

  • Increase efficiency with intelligent automation
  • Enhance your digital CX across channels
  • Empower your human agents with AI-powered assistance
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Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you

Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you