Author: Iris Tran

a patient self-service portal for scheduling and form submission

The Cure for Communication Overload: Patient Self-Service Strategies

AI-Driven Autonomy: The Cure for Healthcare’s Communication Overload The urgent pressures of the last few years underscored a universal truth: customer and patient autonomy is paramount. Across every industry, the drive toward self-service options became a necessary effort in labor triage, allowing organizations to redirect human resources to critical issues

Read More »
remote call center agents connected globally via cloud technology

The Future of Customer Service: Remote & Hybrid Call Centers

The Future is Flexible: Embracing Remote and Hybrid Call Centers for Superior Customer Service The landscape of customer service has undergone a monumental shift, accelerating past temporary trends to establish a new, permanent paradigm: remote and hybrid call center models. What began as a necessity has rapidly evolved into a

Read More »

Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you