Automatic call center solution

Automate the Complex Outbound Campaign

Our solution is not just auto calling. It integrates deep into your CRM and data to make smart, contextual calls and strictly adhere to strict regulations.
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Operating partners of leading enterprises

Businesses with complex operation requirements choose primas to solve the most difficult problems.

Proven technology capabilities

We are experts on the technology platforms you are operating.

Oracle
SaleForce
Avaya
3CX
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trend
Redex
Don't just "call automatically". Be "Smart Connect"

Most outbound systems focus only on quantity, ignoring the most important: the quality of each interaction

Conventional automatic calling system
Inefficient batch calls
Blind calling based on static lists is a waste of time, low response rate.
Vulnerable to brand image
Disturbing customers to make a negative impression of the brand image.
Waste CRM data
Spending expensive CRM data, making calls missing
ngữ cảnh.
Compliance risks
Facing uncontrolled compliance risks.
Primas' integrated solution
Optimize customer interaction
Intended calling based on real-time CRM data and customer behavior.
Elevate the experience
Approach the right time, the right message to enhance experience and credibility.
Fully extract the data
Extract 100% of the value from the data you have to personalize interactions.
Comprehensive compliance
Ensure compliance with all recorded and managed calls.
What can AI VoiceBot do?

use case

Problem:

Debt reminder, loan introduction, manual contract processing are not only expensive but also have huge risks of compliance and operation. An inconsistent scenario or a call that is not properly recorded can lead to complaints and legal fines, directly damaging brand reputation.

Solution:

We deploy a intelligent processing voicebot system that integrates directly with your CRM operation system. VoiceBot AI not only calls, but also verifys identity, provides accurate information based on real-time contract data, and only transfers to employees when encountering complicated situations. The entire interaction is recorded and stored, ensuring 100% compliance.

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Problem: 

Coordinating manual appointments for thousands of patients is an operational nightmare. It not only causes wasteful “no-show” status, It also has the potential to leak sensitive medical information and violate security standards such as HIPAA.

Solution:

We deploy an automated appointment coordinating system that integrates securely with your Hospital Information System (HIS/EHR). VoiceBot can automatically call reminder, allowing patients to confirm or reschedule right on the call. The whole process is designed to ensure absolute compliance with medical data security standards.

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Experience the natural voice from AI

Businesses can customize call scenarios, set up call logic or schedule notifications, appointment reminders. Primas' technical team accompanies throughout to support updating and setting up campaigns for businesses.
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Why Choose a Specialist Partner Over a Large Vendor?

In a complex technology project, the choice of partners is more important than technology. These are the reasons large enterprises believe in Primas' in-depth approach

Solution design capacity & Global real combat experience

For 30 years, we have implemented complex inbound and outbound solutions for the world’s most demanding environments (hospitals, governments in the US, insurance in the Philippines…).

This experience gives us a rare ability: Architectural and design capabilities Complex communication solutions, ensuring the system is not only powerful in technology, but also “sewn” to perfectly fit your business processes and business goals.

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Our platform is built with a single philosophy: seamless integration into your existing system. From Avaya, Cisco to CRMs and internal databases, we make new technology work with what you have. Our AI On-Premise (TTS, STT, LLM) sets are optimized to properly understand your particular business context.

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When you work with Primas, you will never be transferred to a level 1 support team. You will work directly with the architects and engineers who have built the solution for you. Same time zone, same language, and same goal: Make sure your project is successful.

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Our Risk-Free Collaboration Roadmap

We turn a complex technology project into a clear and predictable journey

Phase 1
Survey & Make a route
(free)
Objectives: Work with you to build a detailed plan to solve the problem. In this working session, we will:
  • Deep analysis of operating procedures and bottlenecks.
  • Evaluate technical infrastructure (CRM, PBX) to find an integrated solution.
  • Outline the strategic scenario and main processing thread.
Results you get: A clear action plan, show exactly how we can help you.
Phase 2
Verify with actual data
(poc)
Objectives: Prove the solution’s effectiveness using your own data. We will run a controlled POC (Proof of Concept):
  • Integrate and run VoiceBot AI tests with a specific business.
  • You will see actual performance indicators.
  • Verify compliance and receive direct feedback.
Results you get: The evidence is indisputable about the effectiveness of the solution.
Phase 3
Official Operation & Long-term companion
Objectives: Deploy comprehensively and ensure long-term success. Only after the POC succeeds will we proceed:
  • Expand the system to handle 100% of the call traffic.
  • In-depth training and transfer to your team.
  • Continuing with, monitoring and optimization.
Results you get: A stable operating system and a companion partner.
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Keep your core system intact. Data security is the number 1 priority

Our architecture is designed to deliver maximum flexibility while ensuring your sensitive data never leaves the firewall.

Compatible with all infrastructure

Our platform works flexibly to connect with any complex technical environment.

  • Call center: Avaya, Cisco, 3CX, Genesys Asterisk & Other PBX systems. 
  • Infrastructure: Cloud, On-Premise, or Hybrid. 
  • Network operator: Viettel, VNPT, FPT, and international China. 
  • Deep data integration: We are not only connected, we harness the power from your data to turn each call into a smart interaction. 
    • CRM: Salesforce and custom CRM (Custom) via RESTful API. 
    • Database: Direct connection, real-time access or scheduled sync.
    • Data source: Excel, CSV, and other formats.
Smart & safe operation

Full control over campaigns with the Intelligent Management Toolkit and enterprise-grade security layers.

  • Campaign management: Easily segment lists, schedule, and install compliance rules (DNC, call frequency limit). 
  • Interactive quality: Vietnamese standard AI voice, support feedback recognition via keystroke (DTMF) and natural voice, collect complex information, automatically transfer calls to employees when needed. 
  • Report & Security: Real-time dashboard, Speech-to-Text recording, and full call and customer data encryption.
Comprehensive on-premise implementation

We are one of the few units capable of deploying Full set of AI Models (STT, TTS, LLM) right on your server. Your data, your infrastructure, your control.

Answers

Frequently Asked Questions

All campaigns are designed and implemented in compliance with current legal regulations (including call time, notification content and the right to refuse to receive calls).

However, regulations may vary from country to country and from time to time, reviewing and ensuring compliance for each specific campaign.

As a rule, the system clearly informs that this is an automatic call in the first place. We work with customers to ensure a professional, transparent experience – focus on building and strengthening the trust of users.

The connection ratio is usually 60–80%, and the positive interaction rate (action rate) ranges from 20–60%, depending on the industry, message content and campaign objectives.

We provide detailed reports for each campaign for customers to easily evaluate performance.

Deployment time is usually 2–4 weeks for standard campaigns.

With deep integration system or specific business requirements (Enterprise-grade), the time can last 6-8 weeks.

We Collaborating throughout With customers throughout the campaign life cycle – from the scenario, A/B Testing to message adjustment, call timing and interactive logic.

Continuously update and support customers to promptly adjust the campaign or propose alternative deployment directions to be more in line with actual goals.

30-Minute Free Consultation.
No obligations.

On your call, you’ll discover how you can use AI customer service to:

  • Increase efficiency with intelligent automation
  • Enhance your digital CX across channels
  • Empower your human agents with AI-powered assistance
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Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you

Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you