Smart PBX with AI in Vietnamese

Automatic processing 80% frequently asked questions, save cost & time

Help employees focus on 20% of customers, important work.

Listen to our Vietnamese AI

Voicebot AI of Primas flexibly adapts to a variety of operations in the fields of finance, banking and customer care, meeting the specific requirements of each industry.
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Operating partners of leading enterprises

Businesses with complex operation requirements choose primas to solve the most difficult problems.

Proven technology capabilities

We are experts on the technology platforms you are operating.

Oracle
SaleForce
Avaya
3CX
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trend
Redex

Outstanding solutions for customer experience and operation problems

Upgrade the customer experience with Voicebot AI to serve and listen to feedback throughout, no days off, no personnel costs incurred on peak occasions.
Traditional call center
Slow response time
Customers spend 5–15 minutes on simple support, not including escalation to an agent.
Consistently increased operating costs
Payroll, training and recruitment costs are high, difficult to reduce
Inconsistent service
Customer experience varies with the expertise and competence of each agent
Limited service time
Missing customers in need after office hours
Voicebot AI Solution
Instantly handle all requests
Instant customer feedback, simple processing of requests without waiting
Significantly reduce personnel costs
Save 50% to 70% of operating costs compared to maintaining a traditional operator team
Stable service quality at all times
Ensure professional customer care 24/7 with constant performance
Unlimited customer service
Support after hours and holidays
Reason for choosing us

Optimize operation & customer experience with Primas AI Voicebot

30 years of experience in contact center

Primas has deployed smart PBX systems for large businesses and organizations in the US, Thailand, and the Philippines – providing a deep understanding of the actual operation in many areas, from health care, medical services to retail, public services.

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Primas AI VoiceBot understands the Vietnamese context, integrates in-depth knowledge of finance, banking, insurance, customer care. Effectively handle tasks such as verifying, looking up, scheduling, receiving complaints.

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Primas AI Voicebot easily integrates with existing PBX systems such as Avaya, Cisco, 3CX without changing infrastructure or operating procedures. Enterprises can quickly add AI to the current system.

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Receiving and solving all technical problems in a few hours. Customers not only receive direct support from the development team, but also receive advice on improving operation and continuous technology updates during use.

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Primas commits a clear route, only 6–8 weeks of operation. The system can go into stable operation. We accompany the business throughout the whole process – from integration, testing to optimum performance.

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Calculate the ROI for your business

How does Primas AI Voicebot take care of customers on operating costs and revenue?
use case

What can AI VoiceBot do?

Who can handle it?

  • Check account balance
  • Look up transaction history
  • Internet Banking User Manual
  • Provide product information, interest rates

Forward to Agent when

  • Great value transactions
  • Issues that need in-depth verification or legal support
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Who can handle it?

  • Check order status, bill of lading code
  • Basic return guide
  • Provide product information in the catalog

Forward to Agent when

  • Complaints related to orders
  • In-depth or personalized buying advice
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Who can handle it?

  • Provide information about benefits & Package coverage (life, health, car, home…)
  • Look up the contract
  • Instructions for completing insurance
  • Reminders, recurring fees

Forward to Agent when

  • Consulting personalized insurance package
  • Handling special requests: guiding procedures for large-value contracts, supplementing documents, changing important terms (increasing insurance levels, supplementing benefits, changing careers at high risk)…
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Seamless connection, efficient operation.

Technical integration

Compatible with existing infrastructure

Contact Center
Avaya, Cisco, 3CX and other popular PBX systems.

CRM:
Connect directly to Salesforce and custom CRMs via RESTful API.

Database:
Support real-time or scheduled data retrieval.

Various forms of implementation

cloud:
Fast, scalable deployment – ideal for businesses that need GO-Live expedited.

on-premise:
Suitable for businesses that need optimal security, especially finance, insurance, medical.

Hybrid:
Hybrid Cloud/On-Premise – Flexible to take advantage of the two models.

Deployment

Professional process, ensure progress

Phase 1
Survey & analyze
2 weeks
  • Evaluation of the infrastructure and current operating procedures
  • Analyze the call log to determine how much automation can be
  • Planning for technical integration and appropriate resource allocation
Phase 2
development & test
2 - 3 weeks
  • Building a specialized set of knowledge bases for training
  • Customization according to the business logic of each business
  • Integration and testing on staging
Phase 3
test run & Optimization
2 weeks
  • Tested on 10 – 20% of actual call traffic
  • Performance tracking, response tweaks and workflows
  • Internal staff training and co-ordination
Phase 4
Comprehensive implementation
1 - 2 weeks
  • Gradually expand to 100% of call traffic
  • 24/7 system monitoring by technical team
  • Continuous optimization based on actual usage data
Showcase Primas Voicebot AI

Comprehensive solutions from analytics to multi-channel deployment

Primas VoiceBot AI helps you optimize each customer interaction through a four-step process:
callflow dashboard

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Analyze

Focus on analyzing interactive data to understand the current performance of the system, identify problems and user behavior.

Main features

  • Overview table: Monitor performance.
  • Statistics of success/failure.
  • Identify topics/behaviors.
  • Identify the bottleneck.
internal callflow system
Knowledge-Base-1-compressed

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Design 

Design and train VoiceBot based on the results of data analysis, ensuring that the BOT is suitable for the specific operations of the business.

Main features

  • Low-code platform: Update script, easy knowledge independent of developer.
  • AI Model Options: Flexible change AI to fit the use situation and optimize the cost.
  • Diversified voice: Change your voice according to the needs of the business
  • Diversified scenarios: Design handles from common to in-depth situations.
  • Knowledge Base centralized (web content, product documentation, script, policy, …).
testing2-crop
chatbot-test
phone_call_test

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Test

Thoroughly test VoiceBot before putting it into operation, ensuring accuracy, stability and suitable for business scenarios.

Main features

  • Test call: Check call quality, call flow compliance and operational efficiency of the campaign before formal operation.
  • batch testing at the same time, automatically evaluates efficiency, shortens test time.
  • Comprehensive testing: Ensure accuracy, stability and scenario matching before deployment.
Design-File-scaled-compressed

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Deployment

Integrating VoiceBot into the main communication channels of the business after successfully testing, ensuring flexible scalability and unified customer experience across multiple platforms.

Main features

  • Omni-channel architecture.
  • Deploy voice switchboard.
  • Direct integration: Link to an existing website, application or CRM system.
  • Multi-platform expansion: Connect to Zalo, Facebook Messenger and other messaging channels.
Answers

Frequently Asked Questions

Yes. The system operates 24/7, helping customers receive feedback even outside of working hours. 

AI Voicebot is optimally designed for Vietnamese, understands the context, local accent and specialized terms in each field. As a result, the customer care call center system can respond accurately and naturally like a real person. 

We design custom virtual switchboards for each industry, using the real business data to train the AI model. As a result, the system can clearly understand the context and respond accurately according to your business characteristics. 

Data is encrypted according to international standards. The system can be deployed on-premise for businesses with high security requirements. 

Customer care call center self moving conduct physical get 70–80% of common demands without waiting for staff, reducing wait times and increasing satisfaction. But still necessary multiply ball for these love case multiple mixed than. 

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The technical team directly supports during working hours. With important incidents in the real operating environment, we provide 24/7 emergency assistance. 

30-Minute Free Consultation.
No obligations.

On your call, you’ll discover how you can use AI customer service to:

  • Increase efficiency with intelligent automation
  • Enhance your digital CX across channels
  • Empower your human agents with AI-powered assistance
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Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you

Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you