Trusted by Contact Centers for 30 Years

AI Package for Legacy
Contact Center

Enhance your customer experience with our suite of powerful tools designed to streamline communication, monitor social media, manage appointments, and ensure compliance.
Book Free Consulting

40%

Less time spent on searching knowledge

30%

New agents keep up faster

20%

The knowledge base grows faster

Our Customers

Join the growing list of businesses that partner with Primas.

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Powerful Features for Modern Pharmacies

We work with your Pharmacy System AND your phone system to help patients and staff work in harmony.

AI tools for well-scoped processes

We leverage our 30 years of experience to carefully pick well-scoped processes that help you visualize and control AI's effectiveness.

Free risk model

With plug-in products, our model lets you try AI without replacing current CC and UC systems or migration. Test before you commit.

Guaranteed success with experts

AI and CX experts work side-by-side with you. Our end-to-end service guarantees successful implementation at scale.

Primas Integration

Using the Primas Pharmacy Communications System to manage your patients is a breeze. Our HIPAA compliant secure cloud-based or on-prem system manages everything you need.

Assessment Timeline

2-4 weeks comprehensive review

ROI Analysis

Clear metrics and expected outcomes

Step 1

Process Assessment and Data Audit

We carefully craft a plan to apply AI to your current system and process.

Process Audit

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Technical Audit

We assess your current CC, UC, CRM and knowledge base systems to plan AI implementation without significant modification and migration.

Data Audit

We help audit your data and knowledge base quality to remove invalid formats and outdated data. Because AI is only as good as the data.

Out-of-the-box AI Tools

Ready to integrate with your existing systems

AI Knowledge Base Management

AI Agent Assist

AI Agent Monitoring

Step 2

Implementation with Plug-in Products and Expert Services

Depending on your unique requirements, we implement solutions using out-of-the-box products and customized solutions if needed.

Plug-in Integration

Seamlessly integrate AI tools into your current systems without disruption to ongoing operations.

Custom Solutions

When needed, we develop tailored solutions that address your specific business requirements and workflows.

Ongoing Support

Continuous monitoring, optimization, and support to ensure your AI implementation delivers sustained value.

Integration

Connect with tools you already use.

30-Minute Free Consultation.
No obligations.

On your call, you’ll discover how you can use AI customer service to:

  • Increase efficiency with intelligent automation
  • Enhance your digital CX across channels
  • Empower your human agents with AI-powered assistance
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Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you

Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you