Revolutionize Your Customer Interactions with Primas CX Agent Screen Pop

Empower Your Agents, Delight Your Customers. Transform Your Contact Center Efficiency with Seamless Customer Information at Your Fingertips.

Instant Recognition

Know your customers before they speak

45% Better FCR

First-call resolution rate

Our Customers

Join the growing list of businesses that partner with Primas.

The Power of Instant Recognition

Never Start a Conversation from Scratch Again. Our system automatically "pops" comprehensive customer information onto your agent's screen

Instant Customer Recognition

Imagine your agents beginning every customer interaction already knowing who they're talking to, their purchase history, previous issues, and preferences.

Omnichannel Excellence

Consistent context across all communication channels. Whether a customer emails, calls, or chats, your agents have complete interaction history.

Boost First-Call Resolution

Dramatically improve FCR by providing agents with immediate access to complete customer history, previous interactions, and account status.

Seamless Technical Integration

Connects effortlessly with your existing infrastructure. Implementation typically takes less than a day with minimal disruption to operations.

Enhanced Agent Performance

Happy agents lead to happy customers. Reduce agent stress and increase job satisfaction with the right information at the right time.

Secure & Reliable

Enterprise-grade security ensures your customer data is always protected. Our reliable system keeps your contact center running smoothly.

Real Results from Real Businesses

See the impact our clients have experienced with Agent Screen Pop

78%

Customers prefer personalized service

45%

Higher first-call resolution

32%

Reduction in call handling time

28%

Increase in agent satisfaction

Loved by Forward-Thinking Companies

Don't just take our word for it. Here's what our customers have to say about working with Primas

"Implementing Agent Screen Pop transformed our contact center operations. Our first-call resolution rate increased by 38% in just the first month, and customer satisfaction scores have never been higher."

Head of Customer Support

Leading Financial Services Company

"The omnichannel capabilities are game-changing. Our agents now have complete context whether a customer calls, chats, or emails, creating a seamless experience that our customers love."

Director of Contact Center Operations

Major Retail Corporation

"We were hesitant about implementing new technology, but the integration was surprisingly smooth. Within a week, our agents were fully comfortable with the system, and the efficiency gains were immediate."

IT Manager

Healthcare Services Provider

Integration