Remote Vitals | Contact Center Solution

Remote Triage & Remote Vitals

with just a smart phone

We brought together some of the world’s most advanced solutions to take on the task of bringing healthcare access to patients wherever they are with remote triage & remote vitals.
This solves the problem of collecting vitals Primas Remote Vitals allows the patient to gather vitals from their cell phone camera in real-time, which can be used as indicative measures of wellness.

Inbound / Outbound Calls

Primas captures inbound calls and redirects them to the Interactive Virtual Assistant (IVA). The reverse occurs for outbound automations.

Customized sequencing allows you to connect A.I. components into your patient experience.

"I haven’t seen anything like this put together in a practical and convenient fashion that could be easily deployed to plan members, patients and even employees"

" This provides modern and convenient access to care which in turn could yield excellent cost savings and improved outcomes"

"This gives my doctors better insight to what's going on, without the need for complex equipment"

"I didn't believe what I was seeing, so I decided to go downstairs to the E.R. and get checked out. That afternoon I was seen by a cardiologist and likely saved my life. I had no idea I had a heart problem.

A.I. Avatar & Digital Twin

Using an A.I. Avatar or Digital Twin allows an infinite variety of interactions without the need to constantly go back into the studio and re-record.
It also allows for a corporate standard in addition to a “celebrity digital twin” to be used as the “Trusted” interface.

In light of this, we are also able to present different avatar personas based on the preference of your patient. Let your patient choose the avatar and persona that they feel most comfortable with, and you will naturally see better results.
Our hyper-realistic avatars are the perfect fit for your patient experience.

Remote Triage

Symptom details are combined with other data to create a recommended action and insight list that can assist human decision-making and lead to the best possible outcomes.

Likewise, remote triage and vitals collection is making a huge impact around the globe and saving lives.

Using some of the most advanced symptom checking technologies, we ask a small handful of questions to get deep insights into potential unknown issues and hidden indicators.

As a result of our free form Natural Language model we can deliver some of the best insights in the industry

This First-Party data is used in conjunction with historic EHR information and collected vitals. Subsequently, we use medication information and chronic illness evidence to help patients reach the best resource. As a result, this provides their caregivers with the best possible insights, that they may not be able to collect any other way.

Provider Detailed Data Drill Down

With the provider back-end module, caregivers can drill down to access deep current knowledge on potential conditions and red-flag items.

Remote Vitals Collection

Vitals Anywhere & Anytime

Use the camera on a smartphone, tablet or PC to collect vitals anywhere, anytime. How about collecting intake information prior to a telemedicine call by looking into the camera. Our sequenced Triage and Vitals formula can even load onto a Self-Service Kiosk

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Healthcare & Mental Health Access in the Workplace

There is about to be a significant shift towards employer-provided access to healthcare services in the workplace.
The business model will likely be supported if not fully funded by payers and contract holders. They stand to benefit the most along with the employer.
For example, a study by the National Alliance on Mental Illness (NAMI) showed that mental illnesses cost American businesses $105 billion annually in absenteeism, lower productivity, and workers’ compensation claims.
Providing quality access to healthcare from the workplace will increase productivity, improve overall wellness and literally save lives.

Can it work with any call center?

Primas solutions are vendor agnostic, which means we work with anyone. Our Over-The-Top (OTT) software, layers on top of and around current vendors and not only integrates with them but enhances their functionality .

How does the Traige work

We use an A.I. symptom checker to identify multiple potential conditions within a medical database of symptoms. We also cross reference EHR historical data, blood test results and other criteria that may be available.

How do you capture the vitals?

In simple terms, the cell phone camera video feed can reveal varying elements of blood flow, seen in different parts of the light spectrum and analyzed to deliver the readings.

More technically there is a unique mix of signal processing and AI technologies, combined with a proprietary mathematical back-end to analyze a signal taken from exposed skin on the surface of a human face. It applies motion compensation and illumination normalization and supports any gender and skin color. The health parameters extraction is based on a remote photoplethysmography rPPG or PPG signal (using the touch of a finger on the smartphone or tablet’s rear camera for challenging environmental conditions like complete darkness).

Is this approved by the FDA?

FDA Approval is in process for a number of the partner elements used in the sequence. As more are added, they will be added to the list for approval. Different applications within the sequence have their own approval processes and they can vary from country to country. Certifications and Approvals are always being updated.

Cloud or On-Prem?

Yes! We understand that many companies love having solutions in the cloud, but we also recognize some like to have their data close to home. You get to choose.

"I don't believe it"

Yeah, we get that a lot. Contact us below and see for yourself

Questions?

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