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Primas CX Apps

Enhance your customer experience with our suite of powerful tools designed to streamline communication, monitor social media, manage appointments, and ensure compliance.
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Our Customers

Join the growing list of businesses that partner with Primas.

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Our CX Solutions

Powerful applications designed to meet all your customer experience needs

Social Media Messaging

Whether you love it or not, social is permanent — Primas meets customers where they prefer to engage.

  • Connect via Facebook Messenger
  • WhatsApp integration
  • Seamless agent-customer communication

Social Media Monitoring

Primas Social Media Monitoring enables sentiment analysis and alerts agents to negative customer posts.

  • Sentiment analysis
  • "Social Care" pop notifications
  • Quick response to negative feedback

Appointment Reminder Callback

Cut no-shows using Primas’ automated reminders, contacting customers at user-set times for appointments.

  • Customizable reminder messages
  • Multiple delivery channels
  • User-defined reminder intervals
Coming Soon

Kari's Law/Ray Baum's Act Support

New FCC statutes improve 911 access and caller location; Primas automatically logs 911 call timestamps.

  • Automatic 911 call recording
  • E-911 service compliance
  • Enhanced emergency response
Impactful Statistics

Numbers that demonstrate the importance of customer experience management

90%

Customers share service experiences

2x

More people hear about negative experiences

75%

Reduction in no-show appointments

24/7

Social media
monitoring

Why Choose Primas CX Apps?

Discover the advantages that set our customer experience solutions apart

Boost Efficiency
Automate routine tasks and streamline your customer service operations to save time and resources.
Ensure Compliance
Stay compliant with industry regulations and emergency response requirements with our specialized tools.
Gain Insights
Leverage sentiment analysis and monitoring data to understand customer preferences and improve service.
Expand Reach
Connect with customers across multiple platforms and channels to maximize your engagement opportunities.
How It Works

Our simple four-step process to transform your customer experience

01
01
Consultation
Our team identifies your requirements and proposes the ideal CX app combination.
02
02
Implementation
We handle the setup and integration process, ensuring a smooth link with your existing systems.
03
03
Training
Comprehensive training for your team to ensure they can make the most of all features and capabilities.
04
04
Support
Ongoing support and maintenance to keep your CX apps running smoothly and efficiently.
Integration

Connect with tools you already use.

30-Minute Free Consultation.
No obligations.

On your call, you’ll discover how you can use AI customer service to:

  • Increase efficiency with intelligent automation
  • Enhance your digital CX across channels
  • Empower your human agents with AI-powered assistance
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Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you

Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you