OUR CUSTOMERS

You Design,
We Deliver

Companies around the world trust Primas to deliver best-in-class contact center solutions that transform both customer and employee experiences.
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Trusted By

Leading enterprises across the globe.

...and many more trusted technology partners worldwide
Our Results

See how our customers achieve success backed by these numbers.

3-month

Average payback period for implementation costs

500+

Simultaneous agent sessions supported per VM cluster

50K+

Daily customer interactions supported per instance

45-second

Average agent response time across digital channels
Top Products

Products that our customer has trusted and is currently using.

Upgrade your contact center with Primas CX and enjoy a seamless modernization process.
  • Integrate AI and omnichannel capabilities into your legacy Avaya or Cisco systems in just 3 days.
  • Experience the benefits of an AI-powered IVR and chatbot with minimal modifications to your current setup.
  • Reduce rising contact costs and handle times while empowering every department from sales to support.
  • Achieve rapid ROI and operational excellence with Primas CX’s flexible, modular approach.
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Free agents from unnecessary hold times and save up to $30,000 monthly.
  • Automate insurer calls and hold times, ensuring agents connect only when a representative is available.
  • Save up to 100 hours per week, reducing operational costs and improving efficiency.
  • Enhance patient experience by accelerating insurance verification and minimizing delays in care.
  • Deploy in just days with seamless integration into your existing contact center workflows.
  • Achieve rapid ROI, with thousands of dollars saved monthly while optimizing staff productivity.
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Upgrade your customer feedback methodology with our Post Call Survey platform.
  • Capture unbiased, real-time feedback straight from your contact center calls.
  • Deploy in just one hour with zero disruption to your legacy systems (Cisco, Avaya, Genesys).
  • Leverage multiple survey templates and powerful reporting to drive meaningful insights.
  • Optimize operations with a cost-effective pay-as-you-go model that avoids expensive upgrades.
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Deliver a smarter, faster call center experience with the power of AI.
  • Integrates directly with your call center environment.
  • AI monitors every call in real time, providing instant help with FAQs and articles.
  • Delivers the perfect sales script at the precise moment your agent needs it.
  • Create flexible, personalized coaching strategies for every team and agent.
  • Design complex processes easily using our intuitive low-code platform.
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Why Choose Primas

We power better business outcomes through a comprehensive yet simplified agent experience.

Save Time & Money

We improve agent productivity, streamline post-call processes.

Rapid Transformation

Transform voice-only agents into omni-channel experts in one day.

Work From Anywhere

Enable your agents to work remotely with full access to all the resources.

Complete Visibility

We improve agent productivity, streamline post-call processes.

Quick Decision-Making

Dramatically reduce your decision-making timetable.

Flexibility & Control

Modify your contact center to drive a seamless customer experience.

30-Minute Free Consultation.
No obligations.

On your call, you’ll discover how you can use AI customer service to:

  • Increase efficiency with intelligent automation
  • Enhance your digital CX across channels
  • Empower your human agents with AI-powered assistance
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Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you

Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you