Easily Integrate Post Call Survey into Your Legacy Contact Center.
10+ standard templates including CSAT, NPS...
Customize survey for insights into Services, Queues and Agents.
10+ report templates available.
Trusted by
Trusted by top global companies using Post Call Survey.
The problem
Struggling with Post Call Survey Integration?
Visibility & Insights
Reduced visibility into key customer pain points.
Lack of accurate insights into customer needs.
Increased churn rates from dissatisfied customers.
Customer Engagement
Limited features in contact center systems make it hard to engage customers.
Outdated systems fail to capture timely customer feedback.
Lack of personalization results in lower survey participation.
System Limitations
High costs for upgrading existing software in contact centers.
Legacy systems hinder post-contact survey integration.
Risk of disruption due to complex upgrade processes.
The solution
We offer Cloud Post Call Survey to address all these issues effectively.
Implement regular surveys to gather insights directly from customers.
Create survey questions targeting specific customer needs.
Analyze feedback to identify reasons for dissatisfaction.
Use survey data to pinpoint areas needing enhancement.
Analyze survey results to uncover opportunities for enhancing services and processes.
Provide a comprehensive set of features to enhance response rates.
Implement tools that provide diverse engagement options.
Our systems allow for real-time feedback collection.
Incorporate personalized messaging and tailored questions.
Offer multiple interactive solutions that simplify survey completion for customers.
Explore cloud solutions with quick deployment, cost savings, and seamless integration.
Using a pay-as-you-go model to save costs.
We support all systems, such as Avaya, Cisco, and Genesys.
The connection is seamless and takes just one hour to complete.
You can implement new features yourself without any additional costs.
Success case studies
Success Case Studies
Lexington Medical
60% increase in survey response rates
Lexington Medical
60% increase in survey response rates
Improving Patient Feedback and Survey Engagement with Primas Post Call Survey Solutions.
Lexington Medical Center faced challenges with increasing call volumes, low survey response rates, and limited patient feedback insights. Their manual survey process was inefficient and failed to provide valuable data.
Primas Post Call Survey Helped Them:
- 60% increase in survey response rates
- 5,000+ survey respondents monthly
- 20% improvement in CSAT scores
FAQs from our client
Primas Post Call Survey Solution
The Primas Post Call Survey Solution is a cloud tool that automates customer feedback after calls. As part of the comprehensive Primas’ Contact Center CX Solutions and gives real-time insights into agent performance and call results. The solution collects anonymous feedback, so you get an unbiased view of customer service. It easily fits with your contact center, lowering the cost of surveys and helping you spot areas to improve. This leads to better customer experiences and more efficient operations.Some main features of Primas Cloud Post Call Survey
- Seamless Integration.
- Automated System.
- Customizable SurveysOmni-channel Interaction.
- Surveys at the End of the Initial Call.
- Custom Reports: CRM, Switch-ACD, and IVR Integration.
- DTMF or Speech Recognition Support.
- Many Contact Center Usage.
How It Works
- Customer Call:
A customer calls your contact center, via Avaya, Cisco, or Genesys. We record essential call details, like the agent and queue IDs, from the start. This ensures seamless tracking. - Survey Transfer:
After the call, the system automatically sends the customer to a survey. This happens through a CTI transfer. The system links the call details to the survey. - Survey Completion:
The customer fills out the survey and shares their feedback. Their responses are saved with a unique survey ID. This connects the feedback to the customer’s experience. - Data Processing & Reporting:
We check and analyze the survey data. Then, we turn it into useful insights. We create reports on customer satisfaction and agent performance. These reports can be customized by agent ID, time, or other criteria. - Monitoring & Management:
Lastly, your Supervisors receive daily email reports. They can also watch agents in real time to track progress and improve the customer experience.
When you book a demo
You will receive an audit report and a suggested plan. Then, we will sit together to assess the effectiveness of the solution based on real data. Afterward, you can decide if you want to continue using the solution with no obligation
Schedule Your Demo Today!
- 10+ standard template including CSAT, NPS...
- Customize survey for insights ino Services, Queues and Agents.
- 10+ report templates available.