Automate 90% of Patient Communication Tasks

Our Global Customer
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that partner with Primas.

Patients expect timely and clear information, but outdated communication methods lag behind.

Traditional patient communication systems present significant barriers to achieving efficient care transitions.

Scheduling Challenges

Manual scheduling wastes time and distracts staff from important tasks.

Inefficient Reception Operation

Old systems slow down work and make staff less efficient.

Outdated Patient Reminders

Calling patients manually for reminders wastes time and resources.

Poor Feedbacks

Spending a lot on patient surveys often results in low response rates.

Gaps in Patient Care

Lack of proper follow-ups can slow recovery and low patient experience.

Lost profits from Cancellations

Empty slots from cancellations cause financial losses.

Our Solutions

Elevate patient care with our communication solution

Our Proven Process to Success

From consultation to implementation, we guide you through every step.

2-way Messaging
Securely chat with patients in their preferred language and channel.
Automated Workflows
Custom workflows that instantly update your EHR with patient inputs.
Notifications & Reminders
Automate tailored messages to boost efficiency and cut costs.
Engagement Dashboard
Instantly view patient engagement through reads and responses.
Advanced Analytics
Leverage data insights to elevate clinical and financial outcomes.
EHRs/CRMs Integration
Seamlessly connect with your EHR for smooth, integrated workflows.
Explore How Businesses Leverage Primas To Enhance Their Services

Our Success Use Cases

US Government
We've transformed the gun ordering process with a secure IVR built for government standards.
US Healthcare
We've enhanced patient journeys with Primas Contact Center Solutions.
Frequently Asked Questions

Get answers about our consultation services.

Learn more about our services, the implementation process, and how we can work with your existing systems.

Our platform offers a self-scheduling feature that allows you to book appointments at your convenience, empowering you to take charge of your time without the hassle of traditional scheduling. With our easy-to-use interface, you can select a time slot that perfectly fits your busy schedule, ensuring you never have to rearrange your day unnecessarily. Additionally, you’ll benefit from our automated appointment reminders, designed to keep you on track and ensure that you always receive timely notifications. This thoughtful feature minimizes the risk of missed visits, helping you stay organized and confident in managing your day-to-day commitments.

For a smoother experience, we offer a convenient contactless check-in option that lets you register from your phone the moment you arrive. This modern approach not only expedites the check-in process but also enhances your overall visit by minimizing wait times and physical interactions. Additionally, during your visit, our system is designed to keep you well-informed by providing timely pop-up updates about essential information and guiding you with clear next steps. This thoughtful integration of technology ensures that you remain seamlessly connected to all pertinent details, helping you navigate your experience with ease and confidence.

Yes! You will receive pre-visit instructions meticulously tailored to your unique needs. These comprehensive guidelines are designed to ensure that you are thoroughly prepared for your upcoming visit, whether that involves bringing along specific documents or completing essential pre-visit tasks ahead of time. By receiving personalized instructions that address all relevant details, you can rest assured that your visit will proceed smoothly and efficiently, allowing you to focus on what truly matters. This thoughtful preparation is part of our commitment to providing a seamless and stress-free experience, ensuring that every step of your journey with us is as convenient and well-organized as possible.

After your visit, our platform continues to streamline your healthcare experience with a suite of supportive tools. We offer patient satisfaction surveys that gather your valuable feedback to help us continually improve our services and better meet your needs. In addition, you’ll have access to remote patient monitoring tools, allowing you to conveniently track your ongoing health metrics from anywhere, ensuring that any changes in your condition are promptly addressed. To further enhance your well-being, our system also sends out timely prescription refill reminders, making it easy to manage your medications and maintain your treatment plan without interruption. Together, these features are designed to provide a comprehensive continuum of care, ensuring that your health is supported every step of the way even after you leave our facility.

Our post-visit support system is designed to extend care and wellness beyond the initial visit, ensuring that you continue to receive the attention and support you need. Through automated follow-up scheduling, our platform makes it easy to arrange subsequent appointments without any hassle, maintaining a seamless connection between visits. Additionally, our remote patient monitoring tools enable healthcare providers to keep a close eye on your progress by tracking ongoing health metrics in real time. This continuous monitoring allows for prompt intervention if any concerns arise, ensuring swift and appropriate responses to changes in your condition. Together, these features create a comprehensive support network that prioritizes your well-being and helps maintain a proactive approach to your healthcare needs.

30-Minute Free Consultation.
No obligations.

On your call, you’ll discover how you can use AI customer service to:

  • Increase efficiency with intelligent automation
  • Enhance your digital CX across channels
  • Empower your human agents with AI-powered assistance
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Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you

Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you