A Nationwide US Medical Center Transforms Patient Experience by Leveraging Primas Contact Center Solutions
Top US healthcare provider with over 100 hospitals and clinics nationwide upgrade their Avaya-based contact center utilizing Primas solutions and professional service
About Our Customer
A leading US healthcare provider with a huge network of over 100 hospitals and clinics nationwide sought to revamp its contact center. Upon a suggestion from the International Avaya User Group member, the customer has been satisfied with Primas Contact Center Solutions. They now endorse us as their extended innovation arms for continually fulfilling the industry complexities and requirements.
- Industry: Healthcare
- Size: 100+ hospitals and clinics
- Country: The United States
Challenges
The customer faced a multi-faceted challenge in transforming their contact center and CX solutions:
- Due to healthcare-specific requirements for software and rapid change in business growth, standard cloud-based solutions failed to serve the customer’s needs
- The importance of timing in healthcare services has been accelerated since the COVID-19 pandemic due to the rise in the number of patients and the complexity of services
- The customer is keen to leverage new technologies like AI to seize huge growth opportunities while maintaining the stability of their core business
Primas Usable Solutions
Success & Results
- Deliver industry-specific features with HIPPA certification at a fraction of the cost of other cloud solutions
- Implementation time cut down by 75% compared to other solutions, thus enhancing 4x time-to-value
- Offer extended arm innovation with a lower total cost of ownership and no additional professional burdens