Healthcare

Transform Your Hospital Communications with Next-Generation Software

Hospitals and healthcare organizations today face the challenge of managing ever-increasing patient demands while striving to deliver optimal care. Enter Primas Group, the next-generation contact center and communications software solution.
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Our Customers

Join the growing list of businesses that partner with Primas.

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Healthcare Communication Challenges

Modern hospitals face unprecedented communication demands. Our solutions address these critical challenges head-on.

Increasing Patient Demands

Intelligent routing algorithms ensure calls reach the right department or specialist instantly, reducing wait times and improving patient satisfaction.

Communication Inefficiencies

Legacy communication systems create bottlenecks, missed calls, and poor coordination between departments.

Scalability Issues

Traditional contact centers struggle to scale efficiently with growing patient populations and service demands.

The Primas Solution
Our next-generation communication platform transforms how hospitals manage patient interactions, streamline workflows, and deliver exceptional care.
  • Intelligent call routing and management
  • Seamless integration with hospital systems
  • Real-time analytics and reporting
  • Scalable cloud-based architecture
Streamline Hospital Communications Like Never Before

Modern healthcare demands efficient communication systems that can handle patient inquiries, appointment scheduling, billing collections, and emergency protocols seamlessly.

Smart Call Routing

Intelligent routing algorithms ensure calls reach the right department or specialist instantly, reducing wait times and improving patient satisfaction.

Real-time Analytics

Comprehensive dashboards provide instant insights into call volumes, wait times, agent performance, and patient satisfaction metrics.

HIPAA Compliance

Built-in security measures and compliance features ensure all patient communications meet strict healthcare privacy requirements.

System Integration

Provides a smooth connection with established EMR, EHR, and healthcare management platforms, facilitating streamlined communication workflows.

24/7 Availability

Always-on communication platform ensures critical patient calls are never missed, with automated failover and redundancy.

Cloud-Based Platform

Scalable cloud infrastructure provides flexibility, reliability, and cost-effective scaling as your healthcare organization grows.

See Our Platform in Action

Watch how Primas Group transforms hospital communications with our powerful appointment management and billing collection solutions.

Streamlined Appointment Scheduling
Watch how our intelligent appointment management system reduces no-shows, optimizes scheduling, and improves patient satisfaction through automated reminders and easy rescheduling options.
Automated Reminders
Smart Scheduling
Patient Portal
Efficient Revenue Collection
Discover how our billing and collections module increases payment collection rates, reduces outstanding balances, and provides patients with flexible payment options while maintaining compliance.
Payment Plans
Automated Follow-up
Insurance Integration
Measurable Benefits

See the real impact Primas Group delivers to healthcare organizations worldwide.

Transform Your Operations
1

Reduce Wait Times by 60%

Intelligent call routing and queue management dramatically decrease patient wait times, improving satisfaction scores.

2

Increase Efficiency by 40%

Streamlined workflows and automated processes allow staff to focus on patient care rather than administrative tasks.

3

Lower Operational Costs

Cloud-based infrastructure and automation reduce IT overhead and staffing requirements by up to 30%.

4

Improve Patient Satisfaction

Better communication experiences lead to higher HCAHPS scores and improved patient loyalty.

Return on Investment

Monthly Call Volume

50,000

Current Cost per Call

$3.50

Monthly Savings

$52,500

$630,000
Annual Savings Potential
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Integration

Connect with tools you already use.

Frequently Asked Questions

Get answers about our consultation services.

Learn more about our services, the implementation process, and how we can work with your existing systems.

Primas solutions are vendor agnostic, which means we work with anyone.  Our Over-The-Top (OTT) software, layers on top of and around current vendors and not only integrates with them but enhances their functionality. .

It doesn’t matter to us how many EHRs or phone systems you have, there are usually multiple options available.  Our team will help advise on the best options to get the most value from your solution.  We are vendor agnostic so we can advise the best route to take.

Great question. We are finding that many hospital customers need to keep some survivability alive inside the hospital walls in the event of a disaster.  We understand Level 1 Trauma requirements and have designed systems to cater for some of the worst possible events.  Primas operates both in a pure cloud and a private cloud scenario with local survivability in the event of a disaster.

Many Primas solutions are pre-built, so there is less work to do and the cost is lower.  We also install in a matter of days rather than weeks or months, so you can be fully operational faster and your ROI kicks off quicker.

30-Minute Free Consultation.
No obligations.

On your call, you’ll discover how you can use AI customer service to:

  • Increase efficiency with intelligent automation
  • Enhance your digital CX across channels
  • Empower your human agents with AI-powered assistance
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Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you

Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you