Contact Us Plugin
Integrate Primas CX apps with your website in just minutes
Now you can enjoy the full suite of world-class Primas CX apps right on your website without changing any hardware or going through a major upgrade. The Contact Us Plugin/widget can be installed quickly and easily.
- Provides a full suite of omni-channel apps instantly available at your fingertips
- Turns voice-only agents into omni-channel agents virtually overnight
Contact us features
REQUEST A CALLBACK
Allows customers to request a callback directly from your website. Primas CX then schedules the callback based on current queue status
WEB CALL
Customers can call your contact center directly from your webpage using WebRTC – no need for an actual phone.
EMAIL US
Queues email messages to an agent and triggers an email pop-up on the agent desktop.
FACEBOOK MESSENGER
Enables customers visiting your website to chat with your contact center via Facebook Messenger. Chat appears in a chatbox at the bottom of the web page.
SCREEN SHARE
Enables collaboration by sending a link from a chat window for customer to share his screen.
TEXT IN QUEUE
Lets callers interact via text messages while call is waiting in queue.
TEXT IN FreedomQ
Allows customers to be called back instead of waiting in a phone queue to talk to an agent, AND to interact via text messages in the interim.
Web Chat
Facilitates chats initiated on your website via a chatbox that appears at the bottom of the page.
TTY – SMS
Support for the hearing impaired that allows a caller to interact via text message.
VIDEO SHARE
Turns a text conversation into video simply by clicking a link.