Contact Us Plugin

Contact Us Plugin

Integrate Primas CX apps with your website in just minutes

Now you can enjoy the full suite of world-class Primas CX apps right on your website without changing any hardware or going through a major upgrade. The Contact Us Plugin/widget can be installed quickly and easily. ​

  • Provides a full suite of omni-channel apps instantly available at your fingertips
  • Turns voice-only agents into omni-channel agents virtually overnight

Contact us features

  • REQUEST A CALLBACK

    Allows customers to request a callback directly from your website. Primas CX then schedules the callback based on current queue status

  • WEB CALL

    Customers can call your contact center directly from your webpage using WebRTC – no need for an actual phone.

  • EMAIL US

    Queues email messages to an agent and triggers an email pop-up on the agent desktop.

  • FACEBOOK MESSENGER

    Enables customers visiting your website to chat with your contact center via Facebook Messenger. Chat appears in a chatbox at the bottom of the web page.

  • SCREEN SHARE

    Enables collaboration by sending a link from a chat window for customer to share his screen.

  • TEXT IN QUEUE

    Lets callers interact via text messages while call is waiting in queue.

  • TEXT IN FreedomQ

    Allows customers to be called back instead of waiting in a phone queue to talk to an agent, AND to interact via text messages in the interim.

  • Web Chat

    Facilitates chats initiated on your website via a chatbox that appears at the bottom of the page.

  • TTY - SMS

    Support for the hearing impaired that allows a caller to interact via text message.

  • VIDEO SHARE

    Turns a text conversation into video simply by clicking a link.