Contact Us Plugin
Integrate Primas CX apps with your website in just minutes
Now you can enjoy the full suite of world-class Primas CX apps right on your website without changing any hardware or going through a major upgrade. The Contact Us Plugin/widget can be installed quickly and easily.
- Provides a full suite of omni-channel apps instantly available at your fingertips
- Turns voice-only agents into omni-channel agents virtually overnight
Contact us features
REQUEST A CALLBACK
Allows customers to request a callback directly from your website. Primas CX then schedules the callback based on current queue status
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WEB CALL
Customers can call your contact center directly from your webpage using WebRTC – no need for an actual phone.
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EMAIL US
Queues email messages to an agent and triggers an email pop-up on the agent desktop.
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FACEBOOK MESSENGER
Enables customers visiting your website to chat with your contact center via Facebook Messenger. Chat appears in a chatbox at the bottom of the web page.
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SCREEN SHARE
Enables collaboration by sending a link from a chat window for customer to share his screen.
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TEXT IN QUEUE
Lets callers interact via text messages while call is waiting in queue.
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TEXT IN FreedomQ
Allows customers to be called back instead of waiting in a phone queue to talk to an agent, AND to interact via text messages in the interim.
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Web Chat
Facilitates chats initiated on your website via a chatbox that appears at the bottom of the page.
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TTY - SMS
Support for the hearing impaired that allows a caller to interact via text message.
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VIDEO SHARE
Turns a text conversation into video simply by clicking a link.
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