Avaya Integration Support

Avaya has a major healthcare footprint globally. This sector is one of the most critical for communication needs.  Primas, is well versed in comprehensive healthcare contact center solutions built to meet the unique requirements of healthcare providers and payers. Healthcare communication needs are complex and challenging; healthcare demands solutions that enable Avaya integration and legacy system integration with Electronic Health Records (EHR).

The insurance industry is highly competitive and demands advanced customer and member services to gain an advantage.  Expectations and demands on contact centers are high.  Primas has some of the most advanced solutions available for risk stratification in health insurance, life insurance and a range of other areas that benefit from personalized experiences.

Banking and Financial Services is a huge market that ebbs and flows with the economy.  Staff at Primas have extensive experience working with some of the largest banks in the world on multiple continents.
Understanding your customers better than the competition is where Primas gives you the edge, reduces your overhead and increases your profitability.  FinServ is a landing zone for some of the most advanced technology available and Primas is right there

Airline, Cruiseline, Hotel or Casino, Rental Car Company or even Space Port Primas staff are experienced at understanding the segmented needs of guests, passengers, renters and even would be astronauts.
Primas solutions can help cut through the complex world of travel & leisure customer nuances and deliver hyper-personalized experiences that deliver white-glove service or mass notifications as needed.

Primas Group’s customer service solutions can be specifically tailored to retailers who use Avaya contact center solutions. They focus on improving the customer experience and satisfaction scores of retail operations by streamlining customer service processes and communication workflows. Primas Group provides innovative tools that help automate customer interactions, track customer engagement data, and manage customer inquiries efficiently. 
Primas Group’s customer service solution uses powerful analytics that help retailers develop and implement new strategies to better meet the needs of their customers. This allows them to gain a competitive edge in the market while also improving customer satisfaction scores. In addition, Primas Group offers customizable customer support packages that can be tailored to the unique needs of each retailer.

Primas Group is helping the state and local government industry meet constituents’ increasing expectations by providing improved customer service. By enhancing Avaya Contact Center Solutions, Primas Group helps state and local governments create an efficient customer experience that provides constituents with faster response times and more personal interaction. Primas Group’s team of expert engineers and developers understand the intricacies of government operations, allowing them to develop custom solutions tailored to meet constituents’ needs.

Primas Group is committed to helping outsourced contact centers (BPOs) provide improved customer service, anticipate customer intent and take advantage of intelligent workflows. We own Avaya Contact Center solutions which enable organizations to create improved customer experiences that can lead to increased revenues, improved customer loyalty and reduced costs. Our solutions provide the capability to create dynamic customer journeys through intelligent routing, improved KPIs, analytics and AI-driven automation. Our goal is to help businesses drive more efficient customer service operations while also improving the quality of their services. We offer a comprehensive range of contact center applications that enable our customers to have improved control over their customer interactions, improved call flows for improved customer service and improved quality of reporting. Our solutions are tailored to fit the specific needs of each organization, allowing us to provide innovative solutions that can’t be found with any other vendor. We believe in providing our customers with the best possible solution for their contact center operations at a competitive price. With Primas Group, you can rest assured that your business is getting the most out of its contact center operations.