Pre-Dial · Primas CX Suite

Their queue. Your thirty seconds.

Pre-Dial calls the busy lines your team has to reach — insurers, payers, agencies — presses the keypad maze, waits out the hold, and rings your agent only when a human answers.

~30 s
of hold left for your agent
1 day
to install
months
to ROI, not years

Book a 30-minute strategy session

A verification specialist works at her desk — the desk phone rests in its cradle while Pre-Dial's pop-up shows the carrier line connected and the patient list ready

Trusted by

Visa Capital One Aflac Blue Cross Blue Shield UW Medicine NBT Bank
Lexington Medical Center HGS Sagility Decathlon Maison RMI VNG ZaloPay

The problem nobody owns

The hold time you can’t fix is the one you’re calling.

Insurers, payers and agencies answer when they answer — and every one of those minutes is your payroll.

Their queue, not yours

You can’t staff away someone else’s hold.

An hour on hold is normal on payer lines — and it’s your people who sit through it.

The keypad maze

Same IVR, same twenty keys, every record.

Every verification starts with the same menu path and per-record IDs, typed by hand, call after call.

Your best people, on hold

Skilled staff as hold-music listeners.

The people who can resolve the account spend the day waiting for the right to start it.

The drop tax

One dropped call, and the wait was for nothing.

Get disconnected after forty minutes and there’s no place saved — the queue starts over from zero.

What Pre-Dial does

It waits, so your team doesn’t.

Give it the day’s list. It does the dialing, the keying and the holding — your agent does the conversation.

01

Load the list

Today’s calls, from a spreadsheet or your records system — each row with the account’s IDs.

02

It dials and holds

Pre-Dial calls the carrier, presses the menu keys it learned — with each account’s IDs — and sits through the hold. Your agent doesn’t.

03

Your agent joins a human

It knows today’s wait from its own test calls, so your agent is brought in just as a person answers — account list on screen.

Inside Pre-Dial

Train it. Watch it. Measure it.

The trained key path, the scheduled IVR monitoring, and the hours-saved report — this is the app your team uses.

Ten steps captured from one real call — each with its wait, its keys, and the per-record fields (Tax ID, NPI, DOB) filled from your list. Training, estimation and monitoring recordings to verify everything by ear.

Pre-Dial plan detail: a ten-step trained key path with named dynamic fields and three verification recordings
Plan detail — the trained key path, per-record dynamic fields, and recordings to verify each step

Scheduled monitoring calls compare the payer’s IVR against a recorded baseline — a change beyond your threshold triggers an email before it breaks your morning. Re-training is then a single call.

Pre-Dial IVR Monitor Report: scheduled runs comparing the payer IVR against baseline with overall-change percentages
IVR Monitor Report — every scheduled run with its overall-change percentage against the baseline

Every day’s calls, verifications and the time your team didn’t spend on hold — measured by the system, not estimated. Export it, or read it in the app.

Pre-Dial overview report: calls, agent answered, verified accounts and a saved-time column summing hours per day
Overview report — calls, verified accounts, and the Saved Time column, day by day

The engineering underneath

The details that make it hold.

Teach it with one real call

An operator makes the call once; Pre-Dial records the key path — every menu, every pause — and replays it perfectly from then on.

Test calls learn today’s queue

Scheduled test calls measure the carrier’s actual wait through the day, so Pre-Dial dials at the right moment — not on a guess.

Dynamic keys from your list

Member IDs and phone numbers come from the waitlist row, keyed into the carrier’s IVR automatically for each account.

Answer detection + one click

It knows a human from hold music; a one-click “Agent answered” keeps every wait estimate honest.

Caller-ID rotation, holiday-aware

Rotating caller-ID patterns keep high call volumes clean; exception days skip probing when the carrier’s IVR may change.

One board, every payer

Every line your team calls lives on one dashboard — current wait per payer, one click to start the next call.

On your stack · no lock-in · compliant

It joins your call center — it doesn’t replace it.

Pre-Dial dials through your own trunks and hands calls to your own queues — on-premise or in the cloud.

Your telephony

SIP into the ACD you already run — calls land in your queues, on your recordings.

Avaya Cisco Genesys Asterisk Vicidial

Is this for you?

We know our lane — and we’ll tell you straight.

Pre-Dial is for you if…

  • Your team calls insurers, payers or agencies daily — and waits on hold to do it
  • Every call starts with the same IVR maze and per-record IDs typed by hand
  • You work a daily list — verifications, authorizations, follow-ups
  • You want it on the stack you already run, popping into your own screens

Probably not, if…

  • You want an outbound telemarketing blaster — Pre-Dial navigates queues, it doesn’t spray calls
  • Your calls have no hold time and no IVR to navigate
  • You make a handful of these calls a week — the queue isn’t where your day goes

Proven on real contact centers

Built by integrators who've run contact centers for thirty years.

Four stories — regulated, high-stakes, all on infrastructure the customer already ran. Pre-Dial was born inside the healthcare one.

Banking

3 wksfrom contract to delivery

The callback that holds your place in line.

A US regional bank — FreedomQ callback beside their Avaya CM: ten queues, nothing else touched.

Read the case study →

Government · public sector

2 moto live, FedRAMP & StateRAMP

A secure voicebot, compliant from day one.

A US government department, on Azure Government.

FedRAMP authorizedStateRAMP authorized
Read the case study →

Insurance

98call flow modules, three caller populations

One voicebot. Three lines of business.

A major US supplemental insurance carrier — policyholders, coordinators and agents on one platform, zero cloud migration.

Read the case study →

Healthcare

4×faster custom delivery, 7-year partnership

Seven years as a health system’s innovation arm.

A leading US academic health system — the ecosystem around the Avaya core they kept, deep in Epic EHR.

HIPAA compliant
Read the case study →
See all case studies →

Questions

What operations leaders ask us first

Is this a robo-dialer?

No. Pre-Dial works a list of calls your team already has to make, one queue at a time — it navigates the IVR with each record’s own IDs and hands your agent a live human. It doesn’t spray calls or drop abandons on the people it reaches.

Won’t the carriers block our number?

Pre-Dial rotates caller-ID patterns across your calls and paces probe calls on a schedule you control, with exception days for holidays. High volume stays clean and boring — by design.

What happens when their IVR changes?

Pre-Dial monitors it for you: scheduled monitoring calls compare the payer’s IVR against a recorded baseline and email you when the change crosses your threshold. Then re-training is one call — an operator walks the new path once and Pre-Dial captures it.

Does it run on our existing Avaya, Cisco or Genesys?

Yes — it dials through your own trunks by SIP and hands answered calls to your own queues, with CTI screen pops into the CRM you already use. On-premise or cloud.

How do we know it’s actually saving time?

Every estimated and pre-dialed call is logged with its recording, and a daily summary reports calls, verified accounts and hours saved — measured, not promised.

How fast can we start?

Installation takes about a day, and the first plan is trained with a single call. Most teams see payback in months, not years.

Give your team their hours back.

A 30-minute strategy session, no obligation. Tell us which lines your team waits on — we’ll map what Pre-Dial takes off their day.

Book a 30-minute strategy session

Talk To Our Experts

Schedule your free, personalised demo at a date and time that works for you