Holistic CX solutions for your legacy contact center

Primas AI Platform is engineered to streamline your integration process by seamlessly connecting with leading CRM and ERP systems. Built with a suite of pre-configured connectors and robust open APIs, our platform ensures that integrating your existing systems is both efficient and hassle-free. This flexible framework not only accelerates deployment by reducing technical complexities but also enables real-time data exchange, empowering your business to make faster, data-driven decisions. Whether you’re looking to enhance customer relationship management or streamline enterprise resource planning, Primas AI Platform provides a scalable, future-proof solution tailored to your evolving business needs.

Timelines are always a top priority for us, and we proudly back our promise with real-world success. Just last year, one of our customers achieved a major milestone with the Primas AI Platform by designing and implementing a fully customized workflow automation for their complex gun purchase processes—all within an impressive 90-day timeframe. This remarkable result not only underscores our commitment to rapid deployment but also demonstrates how our platform can tackle even the most intricate projects with precision and speed. When you choose Primas, you’re not only investing in cutting-edge technology but also in a proven partner dedicated to accelerating your business outcomes without compromising on quality.

For healthcare providers, conversational AI offers transformative benefits by securely automating routine tasks such as patient triage, appointment scheduling, and managing common inquiries. Primas goes a step further by specifically integrating with Electronic Health Record (EHR) systems, enabling real-time access to critical information and significantly reducing the administrative burden on your staff. These cutting-edge, AI-driven solutions are built with industry-grade security measures and comprehensive guardrails that ensure compliance with rigorous healthcare standards, all while enhancing patient engagement. With Primas, healthcare providers can deliver more efficient, secure, and patient-centric care that meets today’s high expectations for quality and safety.

Primas AI is designed to streamline financial services operations, quickly and accurately handling routine tasks such as loan pre-qualification, secure payment verification, and fraud detection. By automating these processes, our platform reduces manual workload and allows your staff to focus on higher-value activities.

For example, we recently partnered with a prominent Thai financial institution to implement an AI Platform tailored specifically for the payment extension process. This innovative ‘smart agent’ automatically manages inbound calls, captures essential customer information, and arranges for the necessary details to be reviewed by human agents. This automation not only boosts efficiency but also liberates your agents from repetitive, time-consuming tasks, enabling them to concentrate on more strategic, value-added work. With Primas AI, you can expect enhanced operational accuracy, increased productivity, and improved customer service across your financial services.

Primas provides continuous system monitoring that enables common updates or change requests to be implemented within 24 to 72 hours. For more complex scenarios, such as advanced customization or large-scale integrations, the timeline may extend slightly—from a few days up to two weeks—depending on the complexity of the issues involved.