The volume of healthcare patient communications is increasing exponentially, and patients want a hyper-personalized experience. The healthcare industry has been a traditional laggard in this area but has slowly introduced more advanced capabilities. They have been learning from industries like airlines, retail, and hospitality. Helped by integrations between EHR data, historical records and persona insights […]
Contact Center Transition to the Cloud | By Primas Group
Contact Center Transition to the Cloud In recent years, cloud offerings have reintroduced the option to include a best-of-breed approach. Best-of-breed was a dominant trend in the business world for many years. Primas is a global leader in cloud transitioning and is now firmly at the forefront of this re-energized movement. By leveraging its expertise, […]